DARSHIT VEGAD

Seasoned Program Manager with 6+ years in Financial Operations and Customer Service. Skilled in task prioritization, simultaneous project management, and goal-driven pursuit. Motivated, adaptable, and dedicated to overcoming challenges. Strong work ethic, exceptional interpersonal abilities.

1. Instant Cash Receipt (ICR) - Current

• Implemented ICR for cash payments, facilitating customer enrollment with instant receipts.
• Collaborated across departments to align project objectives and streamline payment processes.
• Oversaw payment journey design and reconciliation, enhancing efficiency.
• Prepared process reviews, status reports, and reconciled 9 crore rupees in the finance system.

2. Post Dated Cheques (PDC) - Current

• Introduced PDC as a payment method, diversifying payment options for customer enrollment.
• Orchestrated inter-departmental communication for project alignment and efficient payment journey design.
• Established transaction tracking, financial strategy advisement, and bank relationship management.
• Managed records, discrepancies, and detailed payment reports, collecting over 25,000 cheques post-implementation.
• Achieved an 87% auto reconciliation rate with the bank and designed processes for handling bounced cheques.

3. ISO 9001:2015 Certification - Digital Finance

• Led Digital Finance certification with ISO standards, enhancing business efficiency and service delivery.
• Designed audit-related documents and prepared internal audits for certification preparation.
• Organized gap analysis, developed audit plans, and regulated ISO-related databases.
• Facilitated external audit reviews and provided necessary support.

• The Project Management Course - Udemy