Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
3
3
years of professional experience
2
2
Certification
1
1
year of post-secondary education
Work History
Assistant Restaurant Manager
VICI RESTAURANT, TRYP BY WYNDHAM
2023.12 - 2024.05
Experience in menu planning, menu engineering, and partnering with local beverage brewers, quality control, and staff training, inventory management.
Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Restaurant Supervisor
JW MARRIOTT PLANT RIVERSIDE DISTRICT
2022.11 - 2023.12
Experience in managing fine dining, casual dining, staffing, quality checks, standardization, creating SOPs. Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
Managed inventory control, reducing waste and optimizing resources allocation.
Food & Beverage J1 Internship
JW MARRIOTT PLANT RIVERSIDE DISTRICT
2021.04 - 2022.04
Experience working in Bar and Casual Dining, fine dining, Procurement, and Supervisor Training which provided an overall picture of how the F&B Beverage Department functions from serving, bartending, hosting, Purchasing, storing, and managing.
Trainee
ITC SONAR, KOLKATA
2017.12 - 2018.04
Experience of working in the major departments of Food & Beverage, Food Production, Front Office and Housekeeping which provided a wider understanding of hotel operations.
Education
Master's in International Hotel Management -
LES ROCHES GLOBAL HOSPITALITY EDUCATION
MARBELLA, SPAIN
2020.01 - 2021.07
B. Sc. In Hospitality and Hotel Administration -
SRM INSTITUTE OF HOTEL MANAGEMENT
CHENNAI, INDIA
Skills
Team Leadership
Problem-Solving
Inventory control and record keeping
Microsoft Office (Word, Excel, PowerPoint)
Opera, Opera Cloud, Opera Lite
Wine Knowledge
Menu development
Recruitment
Certification
Certified Hotel Valuation Software Consultant (CHVSC) - 06/16/2020
Certificate of Achievement in "Hotel Revenue Management: The Strategy and Tactics of Hotel Room Pricing" - 06/13/2020
Certificate of Achievement in "How to Perform a Hotel Market Analysis and Valuation" - 06/13/2020
Certificate of Achievement in "Maximizing Spa Profitability: Financial Planning for Spa and Wellness Centers" - 06/13/2020
Participated as volunteer in South Indian Culinary Association, Chennai (2016) Participated as volunteer in South Indian Culinary Association, Chennai (2018)
Hobbies and Interests
Music
Travelling
Swimming
Cycling
Karate
Timeline
Assistant Restaurant Manager
VICI RESTAURANT, TRYP BY WYNDHAM
2023.12 - 2024.05
Restaurant Supervisor
JW MARRIOTT PLANT RIVERSIDE DISTRICT
2022.11 - 2023.12
Food & Beverage J1 Internship
JW MARRIOTT PLANT RIVERSIDE DISTRICT
2021.04 - 2022.04
Master's in International Hotel Management -
LES ROCHES GLOBAL HOSPITALITY EDUCATION
2020.01 - 2021.07
Trainee
ITC SONAR, KOLKATA
2017.12 - 2018.04
Certified Hotel Valuation Software Consultant (CHVSC) - 06/16/2020
Certificate of Achievement in "Hotel Revenue Management: The Strategy and Tactics of Hotel Room Pricing" - 06/13/2020
Certificate of Achievement in "How to Perform a Hotel Market Analysis and Valuation" - 06/13/2020
Certificate of Achievement in "Maximizing Spa Profitability: Financial Planning for Spa and Wellness Centers" - 06/13/2020
B. Sc. In Hospitality and Hotel Administration -
SRM INSTITUTE OF HOTEL MANAGEMENT
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