DARSHITA MISHRA
Damoh
Summary
Dynamic Fincrime Analyst at Revolut Technologies specializing in document verification and risk assessment. Proven ability in data analysis and compliance that enhances service delivery and boosts customer satisfaction. Skilled in process optimization and critical thinking, leading to significant improvements in performance metrics and data security. Career goal focuses on further leveraging expertise to drive operational excellence within financial services.
Overview
4
4
years of professional experience
Work History
Fincrime Analyst (ID&V)
Revolut Technologies Pvt. Ltd.
07.2024 - Current
- Reviewed and verified the authenticity of identification documents, including passports, driver's licenses, and national IDs, utilizing document verification techniques to ensure compliance and security.
- Collected personal and financial information from customers, including identification documents, proof of address, and other relevant data, employing data collection and customer relationship management skills to maintain accuracy and confidentiality.
- Analyze and interpret data to identify trends, patterns, and anomalies, providing insights that inform risk assessments and mitigation strategies.
- Maintained accurate records of all data collected during analysis processes.
- Analyzed large datasets with statistical methods and software programs.
Customer Care Associate
Reliance Jio
Damoh
03.2024 - 06.2024
- Developed and maintained a thorough knowledge of products and services to provide accurate information and assist customers effectively.
- Implemented a feedback collection process, analyzing data to identify trends and inform service improvement initiatives.
- Monitored customer service metrics to ensure adherence to service level agreements and quality standards.
- Handled a high volume of inbound customer calls, addressing inquiries and resolving issues in a timely manner.
- Handled complex customer inquiries, delivering tailored solutions and enhancing customer satisfaction.
Quality Analyst
Blinc360
Indore
02.2023 - 04.2023
- Served as Quality Analyst and Trainer.
- Conducted detailed analyses of team performance metrics to ensure adherence to quality standards and identify areas for improvement.
- Developed comprehensive quality control processes to systematically review and enhance service delivery.
- Led audit sessions to evaluate team compliance with established protocols and regulatory requirements, providing feedback for greater consistency.
- Utilized data-driven insights to inform strategic decisions around process optimizations and resource allocation.
Quality Analyst
Technotask Business Solutions
Bhopal
10.2021 - 11.2022
- Promoted to Quality Analyst at Meesho within 5 months of joining.
- Worked as a Trainer at Meesho, adapting to company needs and requirements.
- Accrued experience as a Quality Analyst, learning from coworkers and supervisors.
- Filled the role of Customer Service Associate for Swiggy in night shifts, demonstrating adaptability and commitment.
- Enhanced quality assurance processes to improve service delivery and minimize errors, contributing to higher customer satisfaction.
- Developed training materials and facilitated sessions on quality standards and compliance to elevate team performance and adherence to policies.
- Collaborated with team leaders to develop and implement effective quality assurance strategies, resulting in improved customer satisfaction metrics.
Education
Bachelor of Commerce -
Barkatullah University
Bhopal, Madhya Pradesh03.2023
Intermediate - Commerce with Informatics Practices
Jawaharlal Nehru School
Bhopal, Madhya Pradesh03.2020
High School -
Jawaharlal Nehru School
Bhopal, Madhya Pradesh03.2018
Skills
- Quality and Data Analysis
- Process Optimization
- Compliance Expertise
- Issue Resolution
- Attention to Detail
- Data security
- Team collaboration
- Customer satisfaction
- Risk assessment
- Document verification
- Performance metrics
- Attention to detail
- Critical thinking
Accomplishments
- Maintained high standards of data accuracy and security, reducing error rates and safeguarding customer information.
- Implemented feedback collection processes to analyze data for trends, driving service improvement initiatives.
- Led a feedback analysis initiative that resulted in a 15% increase in customer satisfaction scores.
- Streamlined customer query resolution process, resulting in a 30% decrease in average handling time for identity verification issues.
Hobbies and Interests
- Cooking
- Yoga
- Calligraphy
- Puzzles
Languages
- Hindi
- English
Timeline
Fincrime Analyst (ID&V)
Revolut Technologies Pvt. Ltd.
07.2024 - Current
Customer Care Associate
Reliance Jio
03.2024 - 06.2024
Quality Analyst
Blinc360
02.2023 - 04.2023
Quality Analyst
Technotask Business Solutions
10.2021 - 11.2022
Bachelor of Commerce -
Barkatullah University
Intermediate - Commerce with Informatics Practices
Jawaharlal Nehru School
High School -
Jawaharlal Nehru School
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