Overview
Work History
Education
Skills
Timeline
Generic

Darthy Thomas

Client Processing Analyst
Chennai,TN

Overview

6
6
years of professional experience

Work History

Client Support Analyst

BNY
04.2022 - Current
  • Streamlined support processes for increased efficiency and faster response times.
  • Utilized analytical skills to diagnose complex technical problems effectively, leading to faster issue resolution times.
  • Enhanced client satisfaction by promptly addressing and resolving technical issues.
  • Escalated critical client concerns appropriately while maintaining clear communication channels throughout problem-solving processes.
  • Handled sensitive data responsibly by adhering strictly to company privacy policies and industry regulations.
  • Managed high-volume client inquiries, consistently meeting or exceeding resolution targets and response time goals.
  • Assisted with the onboarding process for new clients, ensuring smooth transitions and minimizing downtime during implementation phases.

Process Executive

BNY
07.2018 - 03.2022
  • Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
  • Investigated basic issues and escalated more complicated concerns.
  • Implemented continuous improvement initiatives that led to significant time savings and resource optimization.
  • Designed comprehensive tracking systems that allowed for real-time monitoring of key performance metrics, facilitating rapid response to emerging issues or opportunities.
  • Improved process efficiency by analyzing, identifying bottlenecks, and implementing corrective actions.
  • Assisted management in strategic decision-making by providing data-driven insights on process performance trends and opportunities for improvement.

Education

MBA - Finance & Operations

Jeppiaar Engineering College
Chennai, India
04.2001 -

BE - Electrical, Electronics And Communications Engineering

C.Abdul Hakeem College of Engineering & Technology
Vellore, India
04.2001 -

Skills

Issue Escalation

Teamwork and Collaboration

Problem-Solving

Time Management

Organizational Skills

Attention to Detail

Case Management

Client Advocacy

Task Prioritization

Professionalism

Reliability

High-Risk Populations Identification

Timeline

Client Support Analyst

BNY
04.2022 - Current

Process Executive

BNY
07.2018 - 03.2022

MBA - Finance & Operations

Jeppiaar Engineering College
04.2001 -

BE - Electrical, Electronics And Communications Engineering

C.Abdul Hakeem College of Engineering & Technology
04.2001 -

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Darthy ThomasClient Processing Analyst