Daryn Dsouza

(Promoted from Sales Development Representative after 2 years)

• Started as a Sales Development Representative, responsible for high-volume outbound calling and lead qualification for B2B SaaS clients.
• Promoted to Account Manager after consistent performance, taking ownership of client relationships and ongoing account growth.
• Managed and grew accounts for SaaS companies, including Fortune 1000 clients, acting as the main point of contact.
• Worked closely with founders, sales leaders, and C-level executives to understand goals and align outreach strategies.
• Developed and executed account plans to improve performance, increase conversions, and support revenue growth.
• Partnered with internal teams to ensure smooth execution, transparency, and client satisfaction.
• Used CRM systems and reporting tools to track performance, pipeline activity, and account health.
• Identified upsell and expansion opportunities based on client needs and campaign performance.

Intern Sales Manager (Part-Time / Internal Project)

(Owned by the same leadership as current company)

• Worked on a part-time basis on an internal sales project under the same ownership as my current company.
• Supported sales and business development efforts for cannabis-related clients across Canada and the European market.
• Assisted with outbound outreach, lead qualification, and early-stage account handling.
• Coordinated with stakeholders to understand market needs, regulations, and client requirements in different regions.
• Helped structure sales processes and outreach strategies for a developing business vertical.

• Supported outbound calling campaigns focused on survey and voter outreach initiatives.
• Conducted structured phone calls to gather responses and record feedback accurately.
• Followed calling scripts and compliance guidelines to ensure consistent messaging.
• Logged call outcomes and survey data using internal systems and tools.

Customer Relationship Specialist focused on delivering high-quality customer support, building strong relationships, and ensuring customer satisfaction through effective communication and problem resolution.