Dasari Hareesh
Customer Support Representative
Hyderabad,TG
Summary
To secure a challenging position in an organization that provides opportunities for personal and professional growth while allowing me to apply my knowledge and skills to contribute effectively to the organization's success.
Overview
9
9
years of professional experience
2
2
Languages
Work History
SDS Associate (Payments, Flex & DS COMMS)
Amazon Development Centre
10.2017 - 08.2024
- Worked as an associate responsible for resolving tickets in Amazon's trouble ticket portal.
- Managed various aspects such as monitoring performance of drivers and organizing their work schedules.
- Handled financial issues of delivery partners.
- Managed onboarding of delivery partners based on program requirements and off-boarded them per Service Level Standards.
- Provided troubleshooting support to delivery partners regarding app issues.
- Provided cross-skill support as needed and demonstrated flexibility in working multiple shifts.
- Served as a subject matter expert (SME) for internal customer service resources (CSC/CSSM), facilitating communication between Customer Service Associates (CSA) and the management team.
Technical Support
Sykes India
09.2015 - 04.2017
- Interacted with customers to provide information and resolve concerns regarding products and services.
- Diagnosed and resolved hardware and software issues, including internet connectivity and email client troubleshooting.
- Identified and escalated priority issues based on client specifications.
- Provided alternative solutions with a focus on customer retention and satisfaction.
Education
Bachelor of Technology (B.Tech) -
V.R. Siddhartha Engineering College
04.2001 -
Intermediate - undefined
Narayana Junior College
SSC (10th Grade) - undefined
Sri Krishna Veni Talent School
Skills
Proficient in troubleshooting technical hardware and software issues
Interests
Playing Cricket and Football, Listening to music, Exploring new technologies and troubleshooting techniques
Disclaimer
I hereby declare that the above-mentioned information is true and correct to the best of my knowledge and belief.
PERSONAL PROFILE
- Name: Dasari Hareesh
- Father’s Name: D. Satyanarayana
- Father’s Occupation: Agriculture
- Date of Birth: 1988-12-26
- Gender: Male
- Marital Status: Married
- Nationality: Indian
STRENGTHS
- Strong verbal and written communication skills.
- Excellent problem-solving and analytical abilities.
- Ability to multi-task and work under pressure.
- Effective team player and collaborator.
- Strong listening and interpersonal skills.
Timeline
SDS Associate (Payments, Flex & DS COMMS)
Amazon Development Centre
10.2017 - 08.2024
Technical Support
Sykes India
09.2015 - 04.2017
Bachelor of Technology (B.Tech) -
V.R. Siddhartha Engineering College
04.2001 -
Intermediate - undefined
Narayana Junior College
SSC (10th Grade) - undefined
Sri Krishna Veni Talent School
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