Dasari Hareesh
Customer Support Representative
Hyderabad,TG
Summary
To secure a challenging position in an organization that provides opportunities for personal and professional growth while allowing me to apply my knowledge and skills to contribute effectively to the organization's success.
Overview
9
9
years of professional experience
2
2
Languages
Work History
SDS Associate (Payments, Flex & DS COMMS)
Amazon Development Centre
10.2017 - 08.2024
- Worked as an associate responsible for resolving tickets in Amazon's trouble ticket portal.
- Managed various aspects such as monitoring performance of drivers and organizing their work schedules.
- Handled financial issues of delivery partners.
- Managed onboarding of delivery partners based on program requirements and off-boarded them per Service Level Standards.
- Provided troubleshooting support to delivery partners regarding app issues.
- Provided cross-skill support as needed and demonstrated flexibility in working multiple shifts.
- Served as a subject matter expert (SME) for internal customer service resources (CSC/CSSM), facilitating communication between Customer Service Associates (CSA) and the management team.
Technical Support
Sykes India
09.2015 - 04.2017
- Interacted with customers to provide information and resolve concerns regarding products and services.
- Diagnosed and resolved hardware and software issues, including internet connectivity and email client troubleshooting.
- Identified and escalated priority issues based on client specifications.
- Provided alternative solutions with a focus on customer retention and satisfaction.
Education
Bachelor of Technology (B.Tech) -
V.R. Siddhartha Engineering College
04.2001 -
Intermediate - undefined
Narayana Junior College
SSC (10th Grade) - undefined
Sri Krishna Veni Talent School
Skills
Proficient in troubleshooting technical hardware and software issues
Strong knowledge of customer service protocols and issue resolution techniques
Familiarity with Amazon SDS processes including Flex On-Road Support and NA Payments
Expertise in data analysis and issue investigation related to customer support operations
Interests
Playing Cricket and Football, Listening to music, Exploring new technologies and troubleshooting techniques
Disclaimer
I hereby declare that the above-mentioned information is true and correct to the best of my knowledge and belief.
PERSONAL PROFILE
- Name: Dasari Hareesh
- Father’s Name: D. Satyanarayana
- Father’s Occupation: Agriculture
- Date of Birth: 1988-12-26
- Gender: Male
- Marital Status: Married
- Nationality: Indian
STRENGTHS
- Strong verbal and written communication skills.
- Excellent problem-solving and analytical abilities.
- Ability to multi-task and work under pressure.
- Effective team player and collaborator.
- Strong listening and interpersonal skills.
Timeline
SDS Associate (Payments, Flex & DS COMMS)
Amazon Development Centre
10.2017 - 08.2024
Technical Support
Sykes India
09.2015 - 04.2017
Bachelor of Technology (B.Tech) -
V.R. Siddhartha Engineering College
04.2001 -
Intermediate - undefined
Narayana Junior College
SSC (10th Grade) - undefined
Sri Krishna Veni Talent School