Dashanay Ruth
Merrillville
Summary
Dynamic Assistant Manager with a proven track record at Marshalls, excelling in customer service and team leadership. Enhanced customer satisfaction by swiftly resolving complaints and improved inventory management, reducing stockouts. Skilled in staff training and development, fostering a motivated team environment while ensuring compliance with safety regulations.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Marshalls
01.2022 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Assistant Manager
Corner Bakery Cafe
02.2019 - 03.2022
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
Criminal Justice
Western Michigan University
Kalamazoo, MI12-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Problem-solving
- Staff training and development
- Team motivation
- Staff supervision
- Task delegation
- Goal setting
- Staff management
Languages
Spanish
Professional Working
Timeline
Assistant Manager
Marshalls
01.2022 - 02.2025
Assistant Manager
Corner Bakery Cafe
02.2019 - 03.2022
Criminal Justice
Western Michigan University
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