Dasharath Kokitkar
Branch Manager
Kolhapur,MH
Summary
Accomplished Branch Manager with ESAF Small Finance Bank, enhancing customer satisfaction and exceeding sales targets through strategic relationship building and branch operations management. Proficient in VLOOKUP and pivot tables, recognized as a top performer nationwide. Skilled in motivating teams and resolving client issues, driving success with a focus on service quality and performance metrics.
Overview
5
5
years of professional experience
Work History
Branch Manager
ESAF Small Finance Bank
03.2025 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Perform Bes Last 6 Month Branch Top Performerce in Pan India Level
Sales Officer
HDFC BANK Ltd
07.2023 - 02.2025
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- New Claint Loan Provided
- Recovery Collection On time Collected
Kendra Manager
Credit Access Grameen Ltd.
03.2021 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cash Handling
Education
B.Com - Financial Accounting
Shivaji Univercity Kolhapur
Nesari , Tel -Gadhinglaj , Dist - Kolhapur 04.2001 -
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Basic Coumputer Cource
V lookup , H Lookup , Pivot Table Knowledge
Timeline
Branch Manager
ESAF Small Finance Bank
03.2025 - Current
Sales Officer
HDFC BANK Ltd
07.2023 - 02.2025
Kendra Manager
Credit Access Grameen Ltd.
03.2021 - 06.2022
B.Com - Financial Accounting
Shivaji Univercity Kolhapur
04.2001 -