DASHARATH SHETTY
Mangalore
Summary
Dynamic Salesforce Developer with a strong technical background in SQL, PLSQL, Python, and Power BI, backed by extensive experience in product support and development.Proficient in manipulating and analyzing large datasets using Python, SQL. Efficiently managing end to end projects and implementing SQL and Python for data analysis and scripting.Good amount of experience in project management and client management . Adept in ITIL framework & Certified in Salesforce Platform App Builder and Salesforce Certified Associate.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Product Support Analyst (Escalation Management)
INSIGHT SOFTWARE
09.2022 - Current
- Project Management: Administrated small-scale projects, including both budgeted and non-budgeted initiatives by employing SQL, Python, and Power BI to streamline project processes and enhanced decision-making
- Technical Testing and Deployment: Implemented SQL and Python for data analysis and scripting tasks during image deployment while Leverage PowerBI for data visualization and reporting to ensure the success of these deployments
- Bug Ticket Analysis and Resolution: Resolved client-reported technical issues via Salesforce Community Portal by analyzing problems and crafting suitable technical remedies
- Collaboration with Development: Influenced Jira tickets to highlight performance-related issues to the Development team & collaborated with developers on new releases, performed quality assurance checks, and documented any identified bugs
- Reporting and Analytics: Produced monthly, quarterly, and annual technical performance reports for the team
- Leveraged Salesforce to create insightful reports and dashboards, then presented the results to onsite directors for analysis
- Escalation Management: Acting as the focal point for escalated technical issues and generating Root Cause Analysis (RCA) reports to pinpoint the underlying reasons for escalations.
Salesforce Analyst
RISKONNECT INC
06.2020 - 07.2022
- Technical Troubleshooting and Debugging: Troubleshooted client bug tickets by delving into APEX code (like JAVA), revised code for debugging, optimized it, developed scripts, used data loader for data management, and educated clients on Salesforce features and automation
- User Acceptance Testing (UAT) and Deployment: Executed UAT testing and managed deployments using change sets and provided client support through comprehensive support documents and training, ensuring smooth product and platform transitions
- Salesforce Customization: Led and assisted implementation teams, level 1 support, and EMEA support groups in resolving client issues and addressing business requirements by creating & maintaining custom objects, fields, formulas, validation rules, workflows, process builder configurations, and flows
- Salesforce Programming: Demonstrated proficiency in Salesforce declarative and imperative programming, including process builders, approval processes, workflows, and visual flows for generating custom reports and dashboards, promptly fulfilling ad hoc reporting requests.
Product Support & Development Analyst
TATA CONSULTANCY SERVICES
06.2015 - 06.2020
- Incident Management and ITIL Framework: Assisted in triaging application incidents, ensuring timely updates and feedback to incident originators
- Proficient in ITIL framework principles, including Incident Management, Change Management, and Problem Management
- Application Error Resolution: Developed solutions for application errors, wrote efficient SQL scripts, and customized Oracle EBS pages as per user requests
- Data Warehouse Development: Design and implement database structures, including tables, views, constraints, and indexes using tools like Toad and collaborated with fellow developers to extend data warehouse modeling, facilitated flexible and efficient data access
- Scripting and Database Objects: Managed shell scripts to schedule SQL scripts via cronjobs, created complex database objects (procedures, functions, triggers) in SQL and PL/SQL, conducted tests, reviews, handled change requests, and developed reports/forms for Oracle ERP using SFTP servers.
Education
Masters in Business Administration, MBA - Data Processing
Jain Deemed University
Bangalore01-2022
Skills
- MySQL
- PL/SQL
- Python
- Numpy
- Pandas
- data analysis
- Data Visualization
Certification
- Salesforce Platform App Builder
- Salesforce Certified Associate
Technical Competencies
SQL/PLSQL, PostgreSQL, Python (pandas, NumPy), Oracle, MySQL, PostgreSQL, MS PowerBI, Tableau (cloud on Salesforce), Jenkins, GitHub, Salesforce, Zoho, HubSpot, BMC Remedy, HPSM9, ServiceNow (including basic ServiceNow configurations), Sales Cloud (CPQ), Experience Cloud (Community Cloud), Conga Composer, Adobe E-sign, Copado (DevOps tool), Page Maker, Adobe Photoshop, Coral Draw, Datadog, Nagios, Science Logic
Accomplishments
- On the Spot award for best performance
- Aspire de-cops award from cisco client for best client satisfaction rate
- performer of the month award ( thrice)
Websites
Timeline
Senior Product Support Analyst (Escalation Management)
INSIGHT SOFTWARE
09.2022 - Current
Salesforce Analyst
RISKONNECT INC
06.2020 - 07.2022
Product Support & Development Analyst
TATA CONSULTANCY SERVICES
06.2015 - 06.2020
Masters in Business Administration, MBA - Data Processing
Jain Deemed University
- Salesforce Platform App Builder
- Salesforce Certified Associate
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