DASHIKA PUTHRAN
IT Analyst
Bangalore
Summary
SUMMARY 3 years of overall experience in Deploying, Administering, Maintaining and Supporting Enterprise applications. Also have experience in Linux Administration. Committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
IT Analyst
Tata Consultancy Services
Bangalore
10.2020 - Current
- Provide day to day technical expertise and operational support to obtain highest degrees of production stability for all applications in scope of support
- Help monitor and improve monitoring of the application suite and proactively fix potential issues.
- Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners.
- Act as a key contributor in the continued development of tools, frameworks & technique to improve productivity, stability, quality and promote automation.
- Serve as a liaison to Application owners, production owners and GTI for the strategic initiatives.
- Able to develop and maintain strong relationships with Application development and Devops teams to prioritize issues/bugs in production.
- Recommend system changes to reduce manual intervention in monitoring and managing system performance/stability/availability.
- Able to effectively manage multiple streams of work and to organize self (and other) to deliver in timely fashion.
- Ensures that infrastructure and application, as well as IT processes and procedures, meet strict security requirements and comply with IT Risk Management guidelines.
- Involved in new system on-boarding.
- Addressing queries proactively responding to service request from Client facing support teams, Operation partners, etc
- Investigated system issues and implemented resolutions to reduce downtime.
- Enhanced and reconstructed computer systems to increase efficiency.
- Assessed business requirements to create focused solutions.
- Installed system updates to address vulnerabilities and reduce security issues.
- Administered and maintained anti-virus and anti-malware software on end-user computing devices.
- Reviewed technical work of consultants and third-party support providers.
- Presented business leaders with ROI estimations to drive project planning.
- Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
- Improved systems with addition of new features and infrastructure.
- Participated in internal audits regarding quality management system.
- Researched and adopted new technologies to add value to existing offerings.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Developed organization-wide administration policies to encourage continuity across multiple systems and facilities.
- Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers.
- Created and serviced administrator and user accounts on Linux-based systems, managing deployments.
- Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose.
- Diagnosed and resolved hardware and software issues.
- Maximized system availability through development and testing of contingency plans.
- Implemented, developed and tested installation and update of file servers and application servers.
Education
High School Diploma -
06.2015 - 05.2017
SSC -
06.2014 - 04.2015
Bachelor of Computer Applications -
06.2017 - 05.2020
Skills
Data analysis
Technical Analysis
Problem-Solving
IT Performance Report Creation
Performance Optimization
Linux
Application testing
Server Management
System monitoring
Servers expertise
System upgrades
Technical Support
Administrative support
Analytical and Critical Thinking
Timeline
IT Analyst - Tata Consultancy Services
10.2020 - Current
St Mary's College - Bachelor of Computer Applications,
06.2017 - 05.2020
St Mary's PU College - Senior Secondary School - High School Diploma,
06.2015 - 05.2017
Mahalaxmi English Medium School - SSC,
06.2014 - 04.2015