Hi, I’m
Dastagir Kazi
IT Helpdesk
Navi Mumbai
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
22
years of professional experience
3
Languages
Work History
BDx India Pvt LtdNavi Mumbai
IT Helpdesk
04.2022 - Current
Job overview
- Handling Hong-Kong, Indonesia and Singapore Client
- O365 Configuration and maintenance
- Bio-metric installation
- Handling IT Care portal for Ticket Creation and maintaining SSL
- Handling Sentinel One Antivirus
- Vendor management and negotiation
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Configured hardware and granted system permissions to new employees.
Advanced Bolting SolutionsNavi Mumbai
IT Support Engineer
10.2020 - 04.2022
Job overview
- Handling computers with windows server2012,2008, windows 10 and 8.1
- Managing daily outlook troubleshooting
- Sophos Firewall XGS 136 and Sophos APX 320
- CCTV installation and troubleshooting
- Created it-helpdesk basic using O365 SharePoint
- Bio-metric installation
- O365 configuration and setup
- Trend micro antivirus and email security
- Handing manageable switches
- Configure routers and security system
- Handling networking troubleshooting and network printers
- Day to day computer and network issue
- Vendor Negotiation
- Supplied Tier 1 IT support to non-technical internal users through desk side support services
- Supplied support for networking protocols and characteristics
- Activated accounts for clients interested in new services
- Submitted service tickets for equipment.
- Used ticketing systems to manage and process support actions and requests
Print Electronics and Pvt Ltd.Navi Mumbai
IT Support Engineer
06.2016 - 10.2020
Job overview
- Handling computers with windows 10 and server 2012
- Managing daily outlook troubleshooting
- CCTV installation and troubleshooting
- Bio-metric installation
- Vmware Esxi Installation and troubleshooting
- Sinology Nas Server For Data Storage
- Handling Nas Drive for Day to Day backup
- Pbx Installation and Troubleshooting
- Day to Day Computer Troubleshooting
- Managed high levels of call flow and responded to User technical support needs
- Used ticketing systems to manage and process support actions and requests
- Explained security measures in simple terminology to help users understand malware and phishing threats
Irish Info Tech Solution Navi mumbai
System Engineer
06.2015 - 05.2016
Job overview
- Handling hardware & software related
- troubleshooting & LAN also.
- Installation of Operating system and software at
Clients Site. - Assembling Computer Hardware.
- Maintenance and Troubleshooting of Network
- troubleshooting (LAN Setup).
- Handling Network Operating System like
Windows 2000 Professional, Server 00/03 and
XP/ 98. - Installation & upgrading various software,
Configuration & Maintenance of software's
like - MS office, Norton Antivirus software and
general utility software needed for pc for day to
day use. - Setting up LAN Network.
Creative Info NetMumbai
IT Support Engineer
01.2013 - 01.2015
Job overview
- Handling computers with windows server and
XP professional - Managing daily outlook troubleshooting
Basic CCTV installation and troubleshooting
Bio-metric installation - Handling routers configure and Wi-Fi Network
Managing active directory - Handling networking troubleshooting and
network printers - Day to day computer troubleshooting
Monitored systems in operation and input
commands to troubleshoot areas
Performed root cause analysis and general
troubleshooting. - Managed high levels of call flow and responded to User technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Used ticketing systems to manage and process support actions and requests
- Documented support interactions for future reference
- Assisted with updating technical support best practices for use by team
- Tested new software and hardware prior to deployment
Limelight CommunicationMumbai
System Admin
01.2007 - 10.2014
Job overview
- Handling 50 computers with windows server 2000 and XP professional
- Handling Outlook express/ Microsoft Outlook.
- Media & Account Software Like : Media Express, Medialogist, Mediaware & Tally for updating data and backup (Software Maintenance & up gradation)
- Handling Network printers ( TCP / IP )
- Daily backup calls
- Day to day computers troubleshooting
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Multipal ZoneMumbai
Customer Support Engineer
04.2006 - 04.2007
Job overview
- Handling site (national insurance company & SBI Bank, Belapur)
- Working with FCR team (first call resolution)
- Handling 350 user’s calls remotely through Remote administrator, net meeting, & remote desktop connection.
- Handled near to 250 desktop (IBM, HP, Dell, HCL) & 30 Laptops floor vise.
- Troubleshooting – related to Microsoft outlook, software installation, internet, related to o/s, software Troubleshooting, antivirus troubleshooting and hardware troubleshooting.
- Handled server (not hardware)like- installation of server operating system, configuration like-DHCP, creating user’s & their policies, putting client computer into the domain etc & having basic overall knowledge of server & their configuration.
Mahavir Computer Mumbai
Hardware and Network Support Engineer
01.2002 - 03.2006
Job overview
- Handling hardware & software related troubleshooting & LAN also.
- Installation of Operating system and software at Clients Site.
- Assembling Computer Hardware.
- Maintenance and Troubleshooting of Network troubleshooting (LAN Setup).
- Handling Network Operating System like Windows 2000 Professional, Server 00/03 and XP/ 98.
- Installation & upgrading various software, Configuration & Maintenance of software’s like - MS office, Norton Antivirus software and general utility software needed for pc for day to day use.
- Setting up LAN Network.
- Attending Client’s troubleshooting in Computers.
- Suggested software and hardware modifications to reduce lag time and improve overall speed
Sonnet TechnologiesMUMBAI
Residence Engineer
06.2001 - 12.2001
Job overview
- Computer hardware and network filed engineer
- Assembling computer as per requirement
- Creating LAN network for Cybercafé & Educational Institute
- Maintenance and Troubleshooting of Hardware and software related troubleshooting
- Attending Troubleshooting at customer site
- Retained existing clients and developed [150] new accounts by extending high quality and efficient support service
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Linked computers to network and peripheral equipment
- Imaged and prepared new computers for integration into company networks and systems
- Maintained correct records of communications, remedial action, and installation activities
- Increased sales by educating prospects on benefits of products and services in, Handling hardware & software-related troubleshooting & LAN also
- Installation of Operating system and software at Clients Site
- Assembling Computer Hardware
- Maintenance and Troubleshooting of Network troubleshooting (LAN Setup)
- Handling Network Operating Systems like Windows 2000 Professional, Server 00/03, and
- Installation & upgrading of various software, Configuration & Maintenance of software like - MS Office, Norton Antivirus software and general utility software needed for pc for day-to-day use
- Setting up LAN Network Attending Client's troubleshooting in Computers.
- Provided input to team lead regarding areas for process and procedural improvement
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports
- Prepared action plans for problematic processes and assets
Education
Y.M.O.UMumbai
High School Diploma
Skills
Network testing Application supportOptimize system performance Diagnose faultsSupport end-users Repair hardwareCoordination Creative thinkingPrioritization ResearchVerbal communication Motivation
IT skills
IT support
Vendor Management
Accomplishments
- Trained and led technical support teams of more than 20 years support specialists.
- Increased number of resolved job tickets by 90% over previous year.
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of Sap Team in the development of Sap Project.
- Used Microsoft Excel to develop Ticket SSl Metrix.
Timeline
IT Helpdesk
BDx India Pvt Ltd
04.2022 - Current
IT Support Engineer
Advanced Bolting Solutions
10.2020 - 04.2022
IT Support Engineer
Print Electronics and Pvt Ltd.
06.2016 - 10.2020
System Engineer
Irish Info Tech Solution
06.2015 - 05.2016
IT Support Engineer
Creative Info Net
01.2013 - 01.2015
System Admin
Limelight Communication
01.2007 - 10.2014
Customer Support Engineer
Multipal Zone
04.2006 - 04.2007
Hardware and Network Support Engineer
Mahavir Computer
01.2002 - 03.2006
Residence Engineer
Sonnet Technologies
06.2001 - 12.2001
Y.M.O.U
High School Diploma