DATLA BVSPRC RAJU
Visakhapatnam
Summary
Skilled professional with strong communication and relationship-building abilities. Excels in transparently explaining decision-making rationales. Takes a customer-centric approach to delivering services with respect and care. Possesses strong analytical and problem-solving skills, with knowledge in systems such as SFDC (SalesForce.com), Waterfall, Agile (Safe), Project Development Lifecycle, DevOps, and data visualization tools like Power BI. Experienced in marketing, operations, operational applications, and business products/services. Ensures accurate capture of business impacts and excels in planning and readiness for service offers, including requirements definition, risk assessment/mitigation, stakeholder updates, testing, and communication. Focuses on operational efficiency and excellence, drives new business implementation, leads process improvement initiatives, and enhances customer interactions. Familiarity with customer journey mapping and understanding customer experience adds value to expertise.
Overview
17
17
years of professional experience
Work History
SENIOR CONSULTANT
Infosys Limited
10.2019 - Current
- Collaborate with stakeholders to identify business needs and data sources
- Generate ad-hoc reports to evaluate specific business requirements
- Collaborate closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization
- Enable data-driven decision making with advanced analytics tools, generating valuable insights for the organization
- Generate the necessary ticket ID in JIRA for documentation purposes and uphold JIRA cleanliness to facilitate a smooth transition to the development team
- Ensure active involvement in the software demo to guarantee precise delivery of the product
- Conduct training sessions for new team members.
- Identified key areas in need of improvement and implemented plans to rectify issues.
- Exceeded customer requirements with accurate and deliverable solutions.
Project Manager
VHR Solutions PVT Limited
03.2019 - 10.2019
- Contracted based employee in Infosys limited as a Team Lead for Telstra Customer
- Conduct business analysis by working with order management team to identify a project and operational requirements
- Create project plan, deadline for them and monitor it
- Feedback and review session on on-going projects
- Weekly and daily updating the concerned teams.
Customer Service Executive
TATA COMMUNICATIONS TRANSFORMATIONS SERVICE LTD
12.2014 - 03.2019
- Please note I have a gap of 7 months due to personal health conditions and rejoined in the same organization
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Developed and implemented data governance policies and procedures.
- Preparing process flows, scheduling jobs, creating alerts, developing reports using Salesforce for monthly, quarterly and yearly review
- Developed complex dashboard and reporting tools to track business performance metrics.
- Handling any issues in the project and fix it
- Calibration calls with concerned stakeholders for timely updates
- Providing end to end service to client.
Senior Associate
Wipro LTD
07.2013 - 12.2014
- Handled end to end customer request regarding their BT lines
- Queue management – Internal quality within the team
- Got trained in new tool Agent desktop apart from legacy OE.
Customer Care Representative
Reliance BPO
12.2007 - 08.2008
- Handling in-bond calls and resolving queries related to prepaid, postpaid and BIG TV products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
Postgraduate in MCA -
School of Distance Education, Andhra University
Visakhapatnam09.2008
Graduate in BSc Computer Science -
Andhra University
Visakhapatnam07.2007
Undergraduate in MPC -
Intermediate (HSC)
Visakhapatnam06.2004
Broad of Secondary education -
SSC (10th Grade)
Visakhapatnam05.2002
Skills
- Analytical Skills
- Problem-Solving
- Project Management
- Requirement Gathering
- Agile Framework
- Salesforce CRM
- Business Case
- Advance Excel
- MS Project
- Tableau
- Advance Desktop Tool
- Power Bi
- Scalability planning
- Search Engine Optimization
- Software Management
- Productivity Improvement
Hobbies and Interests
- Playing Chess
- Cooking
- Listening Music
- Farming
Timeline
SENIOR CONSULTANT
Infosys Limited
10.2019 - Current
Project Manager
VHR Solutions PVT Limited
03.2019 - 10.2019
Customer Service Executive
TATA COMMUNICATIONS TRANSFORMATIONS SERVICE LTD
12.2014 - 03.2019
Senior Associate
Wipro LTD
07.2013 - 12.2014
Customer Care Representative
Reliance BPO
12.2007 - 08.2008
Postgraduate in MCA -
School of Distance Education, Andhra University
Graduate in BSc Computer Science -
Andhra University
Undergraduate in MPC -
Intermediate (HSC)
Broad of Secondary education -
SSC (10th Grade)
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