Hi, I’m
DATTAA AAWAGHADE
Pune
The first one gets the oyster, the second gets the shell
Andrew Carnegie
Summary
Multi-tasking Analyst well-known for successfully executing new work plans. Dedicated to creating a workplace culture, consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued. Hardworking resource gifted at reviewing team tasks to assure quality. Engaged and personable. Customer and client service professional seeking a management role. Good with training staff and establishing a healthy work environment with clients and assigned teams. Self-motivated with exceptional communication and computer abilities. Friendly and Enthusiastic leader who consistently meets customer and client service satisfaction goals
Overview
16
years of professional experience
Work History
Tech MahindraPune And Mumbai
Transition Specialist
10.2022 - Current
Job overview
- Provided transition support to On job trainees.
- Facilitated collaboration among sales and retention teams to ensure successful transitions.
- Developed individualized action plans based on weekly performance.
- Conducted regular meets and briefings with trainees to understand strengths and weaknesses to assist in developing appropriate transition plans.
- Monitored progress through call calibrations.
- Participated in professional development activities related to best practices associated with Process and requirements.
- Created training programs to support organizational changes involving employees' day-to-day operations.
ADPPune
Project Management (Transition and Implementation)
05.2020 - 10.2022
Job overview
- Coordinated with stakeholders to ensure successful completion of projects.
- Executing End to End Carrier Project Transition
- Monitored progress of projects to ensure timely delivery within budget constraints.
- Prepared project status reports for management review on a regular basis.
- Organized project meetings and team events as needed.
- Created process documents such as meeting agendas, action items lists, minutes.
- Reviewed invoices related to projects and ensured accuracy prior to submission for payment processing.
- Maintained up-to-date records in databases used to track progress on multiple projects simultaneously.
- Performed risk analysis on assigned projects and developed strategies to mitigate identified risks.
- Identified potential conflicts between different teams working on various aspects of a single project.
- Drafted communications regarding changes in scope or schedule due to unforeseen circumstances.
- Established quality assurance processes for all stages of a given project's lifecycle.
- Interacting with Third-Party Administrators to get data synchronization completed
- Worked with authorized TPAs like EYEMED, MedLife, Vision Care, Cigna, WageWorks Cobra and FSA and many more
- Contributing ideas and creating back up contingency Plans for a smooth continuity of Projects
- Working on allocated Project as per Service and Operational Level Agreement with internal teams
- Getting data mapped and tested according to client and Group requirements
- Facilitated communication among internal teams and external partners throughout the duration of the projects.
- Ensured compliance with company policies and procedures related to project management activities.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
Tata Consultancy Services LimitedPune
Shift Leader (Morgan Stanley)
10.2016 - 04.2020
Job overview
- Ensured a safe working environment by following all safety procedures, policies and regulations
- Handled Alerts and Alert related issues with best practices and regulations
- Completed physical inventory counts each (SLA)
- Processed 2 invoices each Shift and mailed documentation to DBA team and client
- Identified issues causing noise in the reporting shift and alerted management
- Scheduled team members for shifts based on business needs and customer demand.
- Assisted in training new employees on shift operations.
- Coached team members to increase productivity
- Managed daily workflow and scheduled staff
- Analyzed key performance indicators to identify effective strategies.
Tata Consultancy Services LimitedPune
Senior Subject Matter Expert (Telstra Fiber Migration)
05.2014 - 04.2020
Job overview
- Process involved interaction with clients and local technicians to get allocated area Migrated from copper internet cables to Fiber optics
- Worked as a Case Managers to keep track of customers accounts till the services out connected
- Collected project data to evaluate trends, optimize processes and improve future plans
- Possessed and maintained top-level understanding of processes, trends and development strategies
- Gathered, defined and documented business requirements
- Testing order on the optimizer tool
- Application is made to create master notes and auto save the same on different tools
- This increases work efficiency to work on more orders.
Tech MahindraPune
Team Coach
06.2011 - 05.2014
Job overview
- Cultivated community to enhance sales and retention
- End to end team handling for UK mobile company
- Setting targets and driving with positive results Coaching Team mates for mobile campaigns Participated in major Hand set campaigns
- Worked as back up trainer, trained batch no 19, 22 and 28
- Prepared reports by analyzing trends and data
- Mentored new sales associates
- Answered product questions with up-to-date knowledge of sales and store promotions
- Shared best practices for sales and client experience with other team members to help improve TEAM efficiency.
MPHASISPune
Help Desk Technician
10.2007 - 06.2011
Job overview
- Was hired for JP MORGAN CHASE Helpline process which dealt with banking information
- Communicated with bank clients via Email and Phone call
- Provided required data to bank clients from different US states
- Process dealt with business to business contacts in regards to social benefits and student loans
- Was promoted and moved to the escalations team as performed well and was awarded best performer for lowest AHT and highest number of calls
- Dealt with USL (UNITED STUDENT LOANS) account a banking process
- Roll included credit check, loan processing, disbursement and hand over.
Education
University Of MeghalayaMeghalaya
Bachelor of Arts from Art Education
01.2013
INSTITUTE OF HOTAL MANAGEMENT AND CATERING TECHNOLOGYPune
Some College (No Degree) from Hotel Management
2006
St. Sebastian High School & Junior CollegePune
01.2004
Skills
- Fluent in English (US and UK)
- ITIL certified
- Basic knowledge on Agile work model
- Good with International sales and retention
- Support leader and team player
- Skilled at customer expectations management Strong interpersonal skills
- Team building expertise
- Work Force Management
- Result-oriented
- Active listening
- Excellent work ethics
- Progress Reporting
- Problem-Solving
Languages
Marathi
First Language
English
Advanced (C1)
C1
English
Proficient (C2)
C2
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Transition Specialist
Tech Mahindra
10.2022 - Current
Project Management (Transition and Implementation)
ADP
05.2020 - 10.2022
Shift Leader (Morgan Stanley)
Tata Consultancy Services Limited
10.2016 - 04.2020
Senior Subject Matter Expert (Telstra Fiber Migration)
Tata Consultancy Services Limited
05.2014 - 04.2020
Team Coach
Tech Mahindra
06.2011 - 05.2014
Help Desk Technician
MPHASIS
10.2007 - 06.2011
University Of Meghalaya
Bachelor of Arts from Art Education
INSTITUTE OF HOTAL MANAGEMENT AND CATERING TECHNOLOGY
Some College (No Degree) from Hotel Management
St. Sebastian High School & Junior College
Similar Profiles
Hemanth Kumar BangaruHemanth Kumar Bangaru
Team Lead at Tech Mahindra, Tech Mahindra Pvt LtdTeam Lead at Tech Mahindra, Tech Mahindra Pvt Ltd
SHASHI SHARMASHASHI SHARMA
Senior Software Test Engineer at Comviva Mahindra (A Tech Mahindra Company)Senior Software Test Engineer at Comviva Mahindra (A Tech Mahindra Company)
Ravi Ranjan OjhaRavi Ranjan Ojha
Lead Software Developer at Tech MahindraLead Software Developer at Tech Mahindra