Dattatray Sagat
Pune
Summary
Career Profile
IT professional with robust experience in troubleshooting software issues and providing user support. Skilled in managing application deployments, performing system upgrades, and ensuring seamless functionality across platforms. Consistent track record of enhancing user satisfaction and system performance through timely resolution of technical problems.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Offshore Lead
Tata Consultancy Services
Pune
06.2019 - Current
- Managed offshore team of 10 members, ensuring completion of tasks on time.
- Provided technical support for troubleshooting complex problems encountered during development process.
- Assisted in recruiting new engineers, conducting interviews and making hiring decisions as needed.
- Coordinated with external vendors to procure hardware and software resources required for development work.
- Facilitated collaboration between different departments within organization.
Technical Lead
Tata Consultancy Services
Pune
01.2018 - 05.2019
- Monitored and handled access requests via the AGS portal.
- Monitored the daily running of Separation Reviews, revoked the access of the separated users from Telstra, and avoided unauthorized access to Telstra applications.
- Monitored the weekly running of the Lateral Movements Review, and assigned the access validation task to the correct 1up manager to validate.
- Monitored weekly orphan reviews to gain ownership of the orphaned accounts in any application in AGS.
- Integrating and onboarding the applications in AGS, and adding the different access levels in the application by contacting the L2 team.
- Identifying the grade (1, 2, or 5) of the application to be onboarded/integrated.
- Handled application modification requests.
Technical Lead
Tata Consultancy Services
Pune
01.2017 - 12.2017
- Traveled to Melbourne for efficient project transition of Sentinel and Access Governance.
- Managed access governance for applications: Legacy Systems: AXIS, FLEXCAB, MICA, NPAMS, DEBTORS
- Key member in Transitioning and settling the project at offshore and training the team members
- Praised for effective management of project transition and staff training.
- Involved in accomplishing daily tasks for access and role management
- Generated daily, weekly and monthly access governance report and present in client meetings
- Coordinated with senior staff in the implementation of technical ideas, practices and procedures
- Responsible for troubleshooting, evaluating, identifying access related issues for the users and provide fix for the same
- Offered quick and proficient help desk service with fast processing and prioritization of various issues
- Resolved more complicated clients' issues promptly, in proficient manner and with highest customer service standards
- Received award for best performer
- Selected by client to join AGS support team.
Service Desk Analyst
Tata Consultancy Services
Pune
07.2015 - 12.2016
- Worked for Telstra Network and IT Operations (NITO) Team.
- Delivered first-line support to users, troubleshooting software and hardware issues effectively.
- Provided remote support to users, diagnosing problems and implementing solutions promptly.
- Participated in after-hours support on a rotational basis, providing critical issue resolution.
- Enabled folder access using Microsoft Management Console.
- Configured and modified Group Policy Objects effectively in Windows 7 environments.
Quality Auditor
Tata Consultancy Services
Pune
05.2013 - 06.2015
- Functioned as Quality Control Mortgage Underwriter for Nation Star Mortgage project.
- Awarded Star Performer in July 2014.
Mortgage Underwriter
Homeward Residential India (AHMSI)
Pune
06.2010 - 05.2013
- Served as Modification Underwriter on HAMP (Home Affordable Modification Program).
- Modified repayment structures based on individual assessments.
- Served as Quality Check Team Member for two years.
Technical Support Engineer
Mphasis
Pune
03.2009 - 03.2010
- Delivered solutions for various technical issues with HP notebooks as part of Project Swift.
- Offered technical support for HP notebooks using email and chat platforms.
Education
JCHNP -
Jetking Institute
Pune01.2009
Bachelor of Science - Computer Science
Dr. D. Y. Patil College Pimpri
Pune01.2007
H.S.C -
Dr. D. Y. Patil College Pimpri
01.2003
S.S.C -
Indira Gandhi High School
01.2001
Skills
- Multitasking
- Team Management
- Incident Management
- Change Management
- Problem Management
- Windows Application Support
- Effective communication
- Workload prioritisation
- Project coordination
- Stakeholder management
Hobbies and Interests
- Travelling and exploring new places
- Listening to Music
Personal Information
- Date of Birth: 03/07/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Accomplishments
- Successfully Transitioned Sentinel and Access Governance Project from Onshore (Melbourne) to Offshore (Pune) and Trained Offshore Team Members
- Working as Offshore Lead in Current Project
Certification
- Jetking Certified Hardware Networking Professional
Languages
Marathi
First Language
English
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Offshore Lead
Tata Consultancy Services
06.2019 - Current
Technical Lead
Tata Consultancy Services
01.2018 - 05.2019
Technical Lead
Tata Consultancy Services
01.2017 - 12.2017
Service Desk Analyst
Tata Consultancy Services
07.2015 - 12.2016
Quality Auditor
Tata Consultancy Services
05.2013 - 06.2015
Mortgage Underwriter
Homeward Residential India (AHMSI)
06.2010 - 05.2013
Technical Support Engineer
Mphasis
03.2009 - 03.2010
JCHNP -
Jetking Institute
Bachelor of Science - Computer Science
Dr. D. Y. Patil College Pimpri
H.S.C -
Dr. D. Y. Patil College Pimpri
S.S.C -
Indira Gandhi High School