Kishor More

• Providing enterprise-level support for Axis Bank users across across India for Office 365 services such as Exchange Online, MS Teams, Intune, etc.
• Managing mailbox permissions, retention policies, identity, security policies, license management, etc.
• DNS Management: Managing DNS records such as MX, SPF, DKIM, DMARC, CNAME, etc., for authenticity and smooth deliverability of emails for the tenant.
• Online Archiving: Managing online archiving from the Exchange Admin Center and from PowerShell for users with huge mailbox sizes.
• Data Life Cycle Management and Compliance: Managing Retention Policy, Retention Tags, Retention Hold, and Litigation Hold for Data Life Cycle Management and for compliance purposes.
• Mail Flow Rules and Auto Forwarding: Managing mail forwarding and mail flow rules to route messages securely within the organization to meet business requirements.
• Search: Performing eDiscovery and content search in the case of mail lost or deleted by a user within the tenant.
• Email Security: Managing security policies through Exchange Online Protection (EOP), and Microsoft Defender for Office 365.
• Security Policies: Creating and managing spam filter policies, connection filter policies, anti-malware protection, and advanced threat protection (ATP) to help protect the organization from spam and threats.
• Anti-Phishing and Spoof Protection: Creating and managing anti-phishing policies, such as user impersonation and domain impersonation, to protect the organization from user or domain spoofing.
• MS Teams: Teams and Channel Policies, Channel Creation, Archiving, etc.
• Create and manage conditional access policies, and knowledge of Azure AD Connect.
• Managed O365 tenant administration, ensuring optimal performance and user access across platforms.
• Configured and optimized SharePoint sites to enhance collaboration and improve information sharing.

• Monitored Office 365 service health, security, and performance, implementing best practices for compliance that enhanced overall system integrity.

• Monitor Office 365 service health, security, and performance, and implement best practices for security and compliance.

• Experience on Office365 Exchange Online, Spam Filtering, Transport Rule, DKIM, DMARC, Retention & Archival policies, Message Trace & header Analysis.

Granted delegate access to Outlook mailbox and calendar for users.

• Troubleshooting license conflicts and issues.

• Managed Office 365 tenant with over 3,000 mailboxes, enforcing security best practices that safeguarded user data and improved compliance.

• Creating the shared mailboxes as per the department requirements.

• Provided support to end users for configuring the multi-factor authentication app on users' mobile devices.

• Experience on Office 365 Exchange Online, Spam Filtering, Transport Rule, DKIM, DMARC, Retention & Archival policies, Message Trace & header Analysis.

• Collaborate with other IT teams to troubleshoot and resolve technical issues.

• Write and maintain documentation for procedures, processes, and configurations.

• Maintain a monthly report of user creation, deletion, mail backup, and licenses.

• Implemented system monitoring tools to optimize server performance, enhancing reliability across user environments.
• Configured and maintained Office 365 applications, ensuring seamless user access and functionality.
• Led migration projects to cloud-based solutions, improving data accessibility and security for remote teams.
• Automated routine backup processes, reducing data loss risks and increasing operational efficiency.

• Led IT infrastructure initiatives, enhancing system uptime and operational efficiency across departments.
• Implemented Office 365 solutions, streamlining communication and collaboration within cross-functional teams.
• Managed software deployment processes, ensuring adherence to security protocols and user access controls.
• Directed training programs on digital tools, boosting team productivity and technology adoption rates.

• Developed and maintained system configurations to ensure optimal performance and reliability.
• Provided technical support for users, resolving issues quickly and improving workflow efficiency.
• Implemented software updates and patches, enhancing system security and user experience.
• Collaborated with cross-functional teams to streamline processes and improve service delivery.

• Designed and implemented streamlined processes using Agile methodologies, enhancing team efficiency and collaboration.
• Managed user accounts and permissions in Office 365, ensuring secure access for all team members.
• Provided technical support and troubleshooting for software applications, improving user satisfaction and system reliability.
• Conducted system upgrades and maintenance, minimizing downtime and ensuring optimal performance across platforms.

• Led troubleshooting efforts for hardware and software issues, significantly reducing resolution time.
• Implemented automated systems for device inventory management, improving operational efficiency.
• Provided technical support for Office 365 applications, enhancing user productivity and satisfaction.
• Configured and maintained user accounts in Active Directory, ensuring secure access to resources.