Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Dattatri Nagure

Dattatri Nagure

Summary

Dynamic and results-driven professional with over 14 years of experience in Project and Program Management, IT Transformation, Delivery Excellence, and Business Operations within the BFSI sector. Demonstrated success in leading cross-functional teams, managing enterprise-level transitions, and delivering high-impact digital transformation initiatives across the BFSI domain. Recognized for building scalable processes from the ground up, driving cost optimization, and aligning IT and operational goals through strategic consulting. Strong leadership, stakeholder engagement, and a relentless focus on outcomes define my approach to problem-solving and execution.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Program Manager | Business Relationship Manager

Tata Consultancy Services Ltd
Dallas
09.2022 - Current
  • Act as a strategic liaison to Engagement Manager, BRM, and BDM, managing client relationships and driving account growth.
  • Led client connect frameworks (Warm, Neutral, Cold) to enhance engagement insights and tailor executive communication.
  • Developed and presented weekly/monthly executive dashboards covering SLA performance, risks, and action plans.
  • Authored SOWs, managed change requests, and reviewed staffing plans with clients.
  • Partnered with Innovation and COE teams to explore industry-level solution replicability and digital transformation opportunities.
  • Conducted process studies to identify automation and offshoring levers, driving strategic cost and efficiency benefits.

Project Manager

Tata Consultancy Services Ltd
Pune
01.2018 - 08.2022
  • Managed large-scale process transitions from initiation to stabilization, including testing and go-live support.
  • Oversaw day-to-day operations across 75 FTEs, ensuring adherence to SLAs and client expectations.
  • Identified process improvement opportunities, coordinated cross-functional fixes, and ensured defect-free delivery via Testing & Release Management.
  • Documented and maintained detailed process and data flows for future-state alignment.
  • Translated business problems into actionable technical requirements and coordinated with development teams for implementation.

Team Lead

Tata Consultancy Services Ltd
Pune
01.2016 - 12.2017
  • Forecasted workload volumes, managed resource allocation, and led team meetings to monitor performance KPIs.
  • Interfaced with regional underwriters to align processes with business needs and improve data-informed decision-making.
  • Supported UAT phases, including test plan development and stakeholder signoffs, ensuring smooth system releases.

DIVISIONAL RISK AND CONTROL ANALYST

Tata Consultancy Services Ltd
Pune
04.2013 - 12.2015

Managed over 150 lifecycle events, ensuring compliance with organizational policy requirements.

Proactive reviews of the critical findings before the group audit review ensure that the controls in place are still relevant and effective.

Work with risk leads to ensure the finding lifecycle events meet the internal audit requirements for the respective areas.

Keep a follow-up with the Risk leads to ensure the Target Dates are achieved for the respective Lifecycle events.

Quality assurance of lifecycle events, such as management action plans, completion checks of the deliverable, closure reviews, ownership transfers, downgrades, risk acceptance, and target date extensions.

Establish a consistent approach to the ownership of management action plans.

Foster lessons learned on audit findings by hosting training sessions and refreshers for the lifecycle events.

Subject Matter Expert

Wipro Ltd
Pune
12.2009 - 11.2012
  • Provided coaching on performance improvement and customer interaction strategies.
  • Led a team of customer service representatives and supported call escalation management.
  • Delivered onboarding, process training, and mentoring to new team members, ensuring high-quality service standards.

Education

MBA - General Management & Analytics

Monroe College
New York

Skills

  • Program & Delivery Management: SLA Governance, End-to-End Operations Oversight, Transition & Transformation Leadership
  • Client Relationship Management: Stakeholder Engagement, RFPs, SOW Management, QBR/WBR/MBR Execution
  • Process Excellence: Reengineering, RPA Automation, UAT, Lean & Agile Methodologies
  • Strategic Consulting: Innovation Enablement, Cost Optimization ($12M), COE Establishment
  • Project Leadership: Agile & DMAIC Frameworks, Workflow Optimization, System Migrations
  • Team Development: Coaching, Capability Uplift (50 Initiatives), Cross-Functional Collaboration
  • Analytics & Reporting: Executive Dashboards, KPI Analysis, Operational Insights
  • Compliance & Governance: TAT Management, Quality Audits, Regulatory Adherence (ISO)

Accomplishments

  • Achieved $27M+ in savings by optimizing premium protection strategies.
  • Successfully migrated 500K+ policies from legacy systems to next-gen platforms.
  • Established multiple Centers of Excellence to enhance domain knowledge and drive operational excellence.
  • Led 30+ automation initiatives, including both intrusive and non-intrusive solutions, significantly improving productivity.
  • Delivered $170K in annual savings by streamlining workflows through process reengineering.
  • Partnered with Fortune 500 insurers on consulting engagements focused on transformation and modernization.

Certification

  • TCS certified green belt
  • TCS-certified Scrum Master
  • Business Analyst

Timeline

Program Manager | Business Relationship Manager

Tata Consultancy Services Ltd
09.2022 - Current

Project Manager

Tata Consultancy Services Ltd
01.2018 - 08.2022

Team Lead

Tata Consultancy Services Ltd
01.2016 - 12.2017

DIVISIONAL RISK AND CONTROL ANALYST

Tata Consultancy Services Ltd
04.2013 - 12.2015

Subject Matter Expert

Wipro Ltd
12.2009 - 11.2012

MBA - General Management & Analytics

Monroe College
Dattatri Nagure