DAULAT KUMAR
Bathinda,Punjab
Summary
A results-driven Operations & Inventory Management Professional with extensive experience in telecom operations, warehouse management, and inventory control. Skilled in document compliance, team coordination, order fulfillment, and process improvement. Adept at maintaining operational efficiency, minimizing losses through damage control, and ensuring smooth inventory flow. Seeking a challenging role to contribute expertise in warehouse operations, logistics, and inventory optimization.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work history
Inventory Management
Flipkart Grocery Warehouse
Ludhiana
11 2024 - Current
- Handling VRP (Value Recovery Products) to recover losses and optimize warehouse stock.
- Conducting daily audits to ensure inventory accuracy and compliance with food safety standards.
- Implementing 5S and Kaizen principles to enhance operational efficiency and standardization.
- Ensured compliance with all regulatory standards pertaining to inventory control and management.
- Managed cycle counts regularly for accurate inventory reporting and analysis.
Sr. Executive
Reliance Retail
Bathinda, India
03 2023 - 11 2024
- Led warehouse operations, ensuring timely order deliveries (D+1) with 95%+ fulfillment accuracy.
- Managed route trip closures, payment reconciliations, and hiring processes.
- Conducted Monthly Operation Progressive Reports (MOPR), achieving a Green status.
- Awarded Zonal Recognition for excellence in order fulfillment and Big Days Deal sales performance.
- Ensured compliance with SOPs and operational policies to maintain smooth business functioning.
Sr. Customer service Associate
Reliance Retail Limited
Bathinda, India
12 2018 - 02 2023
- Developed strategies with an aim to improve overall customer experience.
- Organised team meetings to boost morale and increase productivity.
- Learned new technologies rapidly contributing towards skill development.
- Networked professionally with clients to foster long-term relationships.
Assistant officer
Tata teleservices limited
Bathinda, India
06 2015 - 06 2018
- Managed daily telecom operations, ensuring TAT adherence and document accuracy.
- Oversaw activation of prepaid, postpaid, dongle, DTH, and corporate accounts with zero errors.
- Ensured 100% compliance in documentation and process execution.
- Conducted end-of-day reporting (EOD) to track performance and address any pending issues.
- Streamlined processes by creating efficient document filing systems.
Education
Post-Graduate Diploma - Computer Applications
Malwa College
Bathinda, Punjab 04.2009 - 08.2010
Bachelor of Arts - Arts
Govt. Rajindra College
Bathinda, Punjab 04.2005 - 09.2008
Intermediate (10+2) - Arts
Punjab School Education Board
Bathinda 04.2003 - 03.2004
Matriculation - Arts
Punjab School Education Board
Bathinda, Punjab 04.2001 - 03.2002
Skills
- MS Excel
- Warehouse Audit Tools
- Stock inventory management
- Inventory management systems expertise
- Team building
- Communication skills
- Budget development and oversight
- Executive decision-making
Personal Information
Date of birth: 1986-08-04
Gender : Male
Marital Status : Married
Languages
English
Upper intermediate
Hindi
Fluent
Punjabi
Native
Affiliations
- Reading Novels & Learn New Languages,
Accomplishments
Fast-Track Promotion at Reliance Retail
Promoted from Customer Service Associate to Department Manager within two years, ahead of the standard promotion timeline, recognizing exceptional performance and leadership capabilities.
Timeline
Post-Graduate Diploma - Computer Applications
Malwa College
04.2009 - 08.2010
Bachelor of Arts - Arts
Govt. Rajindra College
04.2005 - 09.2008
Intermediate (10+2) - Arts
Punjab School Education Board
04.2003 - 03.2004
Matriculation - Arts
Punjab School Education Board
04.2001 - 03.2002
Inventory Management
Flipkart Grocery Warehouse
11 2024 - Current
Sr. Executive
Reliance Retail
03 2023 - 11 2024
Sr. Customer service Associate
Reliance Retail Limited
12 2018 - 02 2023
Assistant officer
Tata teleservices limited
06 2015 - 06 2018
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