DAULAT Raj
Bhagalpur,Bihar
Summary
Dynamic and results-driven professional with extensive experience at Axis Bank, excelling in customer retention and sales techniques. Proven ability to leverage negotiation tactics and cold calling to achieve sales targets. Adept at building rapport with clients, ensuring lasting success and profitability in competitive environments.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
SR RELATIONSHIP OFFICER
AXIS BANK
08.2024 - Current
- Selling of banks and third-party products to new customers.
- Conducting marketing activities and travelling locally to meet new customers as a daily activity.
- Contacting existing customers for more deposits and cross-selling more products.
- Achieve sales targets as assigned by the organization on a daily and monthly basis.
- Complete all mandatory certifications required for the role (AMFI, EUIN etc.).
- Complete all learning activities conducted by the bank from time to time.
- Daily entry of interaction with customers in the bank's CRM system.
- BHARAT BANKING BHAGALPUR
DIGITAL sr. SALES EXECUTIVE
Justdial.com
Noida, UP
01.2020 - 04.2024
- Ensure that appropriate information is provided while taking a call.
- Ensure that the duration of the call is within the standardised Average Time Taken (ATT).
- Responsible for transferring calls, as required, to the appropriate department, Customer Support or Marketing.
- Adhering to the quality requirements and maximising scores received in the Score Card (which measures performance and operating principles).
- Responsible for working on the feedback received from the Team Leader, Group Leader, Quality Analyst or Trainer.
- Adhering to the compliance and policies set by the department.
- Achieve lasting customer success and higher profitability.
- Leverage Justdial's strength in creating clients' campaign where he gets maximum benefit at most cost-effective investments.
- Internet.co
INTERNSHIP SERVICE engagement
Disha nucleus institute
Bhagalpur
05.2019 - 02.2020
- Manage all the Administration related works on daily basis.
- Managing front desk along with dispatch & housekeeping staff and supplies.
- Taking Instructions from Branch Manager.
- Maintenance, replacement & repaired office assets.
Education
MBA - Sales and marketing
Jawaharlal Nehru College
Faridabad, India 01.2021 - 08.2023
BBA - Customer Relationship Management
Chaudhary Charan Singh University
Meerut , India 01.2017 - 01.2021
Iimbx - Customer Relationship Management
IIM BANGALORE
Google Digital Marketing & E - Commerce - Google Digital Marketing & E - Commerce
Google Digital Garage
Google Ads Measurement Certification - Google Ads Measurement Certification
Google Digital Academy
Artificial Intelligence For India 2.0 - Artificial Intelligence For India 2.0
Artificial Intelligence For India 2.0
Soft Skills And Presentation Skills - Soft Skills And Presentation Skills
TATA CONSULTANCY SERVICES
MASTER DATA MANAGEMENT FOR BEGINNERS - MASTER DATA MANAGEMENT FOR BEGINNERS
TATA CONSULTANCY SERVICES
Skills
- Fluent communication
- Negotiation tactics
- Cold calling
- Customer retention
- Customer service experience
CORE BANKING SKILLS
CASA Acquisition (Savings & Current Accounts)
Retail Liabilities & Branch Sales
Customer Acquisition & Retention
Cross-Selling (FD, RD, Insurance, Mutual Funds, Cards)
Languages
English, Hindi
First Language
Timeline
SR RELATIONSHIP OFFICER
AXIS BANK
08.2024 - Current
MBA - Sales and marketing
Jawaharlal Nehru College
01.2021 - 08.2023
DIGITAL sr. SALES EXECUTIVE
Justdial.com
01.2020 - 04.2024
INTERNSHIP SERVICE engagement
Disha nucleus institute
05.2019 - 02.2020
BBA - Customer Relationship Management
Chaudhary Charan Singh University
01.2017 - 01.2021
Iimbx - Customer Relationship Management
IIM BANGALORE
Google Digital Marketing & E - Commerce - Google Digital Marketing & E - Commerce
Google Digital Garage
Google Ads Measurement Certification - Google Ads Measurement Certification
Google Digital Academy
Artificial Intelligence For India 2.0 - Artificial Intelligence For India 2.0
Artificial Intelligence For India 2.0
Soft Skills And Presentation Skills - Soft Skills And Presentation Skills
TATA CONSULTANCY SERVICES
MASTER DATA MANAGEMENT FOR BEGINNERS - MASTER DATA MANAGEMENT FOR BEGINNERS
TATA CONSULTANCY SERVICES