Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dave Spangler

Plainfield

Summary

Communicative Recovery Agent looking to build upon skills and tackle new responsibilities. Over 16 years of experience working in the field. Talented at skipping and locating the debtor and or the unpaid unit and documenting all collections attempts accurately and truthfully. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively recover the unpaid unit or have an account close for payment in timely manner.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Machinist

Rayco Machine & Engineering
11.2023 - Current
  • Enhanced production efficiency by setting up, adjusting, and operating various machines according to specifications.
  • Improved workplace safety by performing routine maintenance on machinery and ensuring all equipment was in proper working order.
  • Reduced waste and increased material utilization with precise measurement and cutting techniques.
  • Increased precision of manufactured components by implementing quality control measures and using advanced measuring tools.
  • Managed multiple projects simultaneously, prioritizing tasks to meet deadlines while maintaining high-quality work standards.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements within the manufacturing area.
  • Maintained detailed records of completed jobs, tracking materials used and time spent on each project for accurate billing purposes.
  • Optimized tooling performance through regular inspection, cleaning, sharpening or replacing worn tools as needed.

Recovery Agent

Diversified Recovery
11.2015 - 03.2023
  • Proceed to locate vehicles/units assigned by client.
  • Review and look over assignments to make sure the address is valid and if any additional information is needed.
  • Locate the financial institutions unpaid collateral while staying within compliance with fair debt collection act.
  • Updated database and kept accurate records.
  • Once I've recovered a vehicle and taken it back to a secured storage location, I would also complete the condition report, pictures - to notate any damages and inventory of the personal property in the vehicle.
  • I am knowledgeable with most portals (RDN and RCM) used by financial institutions to provide details of my findings. I'm also very familiar with Clear Plan with is a mapping system to assist in the recovery.

Transport Supervisor / Lot Manager

Indiana Recovery Services
02.2020 - 05.2021
  • Improved fleet efficiency by implementing optimized routing and scheduling strategies.
  • Ensured timely deliveries through effective coordination of drivers, vehicles, and routes.
  • Increased driver satisfaction by implementing a fair and transparent performance-based reward system.
  • Maintained a safe working environment by conducting regular safety training sessions for staff members.
  • Reduced vehicle downtime through proactive planning of maintenance schedules and efficient utilization of resources.
  • Enhanced communication between departments by establishing clear lines of responsibility and reporting structures.
  • Streamlined transport processes by identifying areas for improvement and implementing necessary changes.
  • Enhanced customer satisfaction by efficiently managing vehicle inventory and maintaining an organized lot.
  • Improved team productivity by effectively delegating tasks, monitoring performance, and providing constructive feedback.
  • Reduced lot maintenance costs with diligent oversight of repair schedules and vendor negotiations.
  • Ensured compliance with safety regulations and industry standards by continuously updating knowledge on best practices.
  • Facilitated efficient communication between sales, service, and finance departments to provide seamless customer experience.
  • Optimized space utilization to maximize capacity while maintaining a visually appealing showroom floor layout.
  • Managed relationships with transportation providers for timely delivery of new vehicles to the lot, reducing idle time before sale or lease initiation.
  • Upheld strict quality control standards by inspecting incoming vehicles thoroughly for damage or defects prior to placing them on the lot.
  • Provided comprehensive training for new employees, ensuring they had the necessary skills to perform their job duties effectively.

Recovery Agent

Reliable Recovery
08.2008 - 11.2015
  • Proceed to locate vehicles/units assigned by client.
  • Review and look over assignments to make sure the address is valid and if any additional information is needed.
  • Locate the financial institutions unpaid collateral while staying within compliance with fair debt collection act.
  • Send in updates to the office to kept accurate records of our findings.
  • Once I've recovered a vehicle and taken it back to a secured storage location, I would also complete the condition report, pictures - to notate any damages and inventory of the personal property in the vehicle.
  • I am knowledgeable with most portals (at the time paperwork and RDN) used by financial institutions to provide details of my findings.

Heavy Equipment Operator

SMS
11.2004 - 08.2008
  • Assessed work sites daily for potential hazards.
  • Operated machining equipment safely with team of operators.
  • Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
  • Kept machinery in proper working order by repairing and replacing malfunctioning parts.
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
  • Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
  • Checked equipment performance and made necessary repairs.

Basic Training

U.S. Army Active Duty
09.2004 - 11.2004

I was discharged from the military a week prior to basic training graduation. It was listed as uncharacterized discharge. My DD214 is available upon request.

Education

GED -

Fort Wayne Community Schools
Fort Wayne, IN
02.2001

Skills

  • Knowledge of FDCPA
  • Client Relations Skills
  • Asset Recovery
  • Professional Telephone Etiquette
  • Speedy Typist
  • Strong Problem-Solving Aptitude
  • File and Records Searching
  • Software Applications - RDN, RCM, Microsoft
  • Excellent Investigation Abilities
  • Data Integrity
  • Persuasive Negotiations
  • Organizational Skills

Certification

  • Class A CDL

- Endorsements:

- N endorsement (Tanker Vehicles)

- T endorsement (Double and Triples)

  • RISC CARS Certification

Timeline

Machinist

Rayco Machine & Engineering
11.2023 - Current

Transport Supervisor / Lot Manager

Indiana Recovery Services
02.2020 - 05.2021

Recovery Agent

Diversified Recovery
11.2015 - 03.2023

Recovery Agent

Reliable Recovery
08.2008 - 11.2015

Heavy Equipment Operator

SMS
11.2004 - 08.2008

Basic Training

U.S. Army Active Duty
09.2004 - 11.2004

GED -

Fort Wayne Community Schools
Dave Spangler