Davender Singh
Customer experience and service
Mohali
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
3
3
years of professional experience
Work History
Team Leader
Teleperformance India Private Limited
08.2022 - Current
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
Assistance Supervisor
Forever Living Product
03.2021 - 08.2021
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Monitored workflow to improve employee time management and increase productivity.
- Streamlined communication between departments for enhanced collaboration and improved overall results.
Education
Bachelor of Science - Chemistry
RSD Collage , Firozpur
Firozpur, India 04.2001 -
Skills
Safety processes and procedures
Accomplishments
- 2 Time best Team leader award.
- Achieved 0 attrition by introducing employee skill development and career planning program .
- Supervised team of 40 staff members.
- Effectively Hand new LOB and increased it from 20 to 60 product staff in 6 month.
Timeline
Team Leader
Teleperformance India Private Limited
08.2022 - Current
Assistance Supervisor
Forever Living Product
03.2021 - 08.2021
Bachelor of Science - Chemistry
RSD Collage , Firozpur
04.2001 -
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