David A

As a Business Analyst, I implement RPA solutions within Salesforce for Front Line Queue Management. This involves automating the task of assigning cases to various sub-queues based on internal structure, customer types, and requirements, utilizing UiPath.

Created Dashboard and reports for the sales team to track the response time of the Lead Gen team to inbound queries, from the moment emails are received to the first three responses. This initiative, using UiPath and Power BI, improved response times and enhanced market competitiveness.

Facilitate daily scrum calls, create user stories with epics and process flows in Jira, and assist the team with any blockers.

Facilitate daily scrum calls, create user stories with epics and process flows in Jira, and assist the team with any blockers.

Develop project plans and release schedule calendars for sprint releases.

Prepare PDD and BRD documents for various requirements and collaborate with developers for smooth project delivery.

Facilitate client calls and present weekly update decks to clients.

• Responsible for the conversion of inbound inquiries.
• Generate leads across the retail market & projects through platforms like IndiaMart, Billtrax, Project today, Tender.com, CMIA & Tender Sniper.
• Coordinate with warehouse, logistics and customers with regards to new orders, existing orders, transportation, and stock availability.
• Address logistics issues, good's damage issues & expediting towards solutions. Create Test Certificates for Drives, Compressors & Line components.
• Work with Drive's service team to address customer's issues and assign service coordinators, transport spares to site location, and do entries of MOMs.
• Drive the entire team with high spirit & effective time management to avoid clock violations at every step. Data entries of new accounts and contacts in SalesForce and track order status with SAP.

• Manager, Business Development • Chennai, Tamil Nadu.
• Improve on existing sales and render new business.
• Handled 3 branch office businesses (Chennai, Bangalore, and Coimbatore).
• Regain lapsed business.
• Negotiation and final settlement with the bad debtors.

• Corporate sales- Specialized programs to upskill corporate employees across all levels.
• College Sales- Educational programs to help graduates in increasing their employability quotient.