Summary
Overview
Work History
Education
Skills
Languages
Timeline
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David Fletcher

David Fletcher

Basingstoke

Summary

Experienced and Professional Programme Delivery Manager and coach, working across multiple business sectors with a passion of working with clients to deliver strategic improvement program's, aimed at introducing, building or enhancing current capabilities of business leaders through to staff members in tools and techniques associated with Operational Excellence and Strategic re-alignment - Working with client teams to coach, train and embed tools and methodologies which support the client in driving improvement now and into the future. Demonstrating high level of ownership and initiative when working with delivery team and client team with the goal of delivering sustainable benefit. Possess an exceptional work ethic with the ability to build productive relationships with clients. Have comprehensive experience in understanding challenges and working with delivery teams to implement new ways of working through effective coaching and implementing improvements to current state both people and process.

Overview

22
22
years of professional experience

Work History

Opex Programme Manager & Coach

Concentrix
London
07.2008 - Current
  • Responsible for the management and delivery of Global on-site and virtual strategic improvement program's
  • Developing, Leading, Supporting and Coaching with delivery teams in client engagements aimed at introducing new capabilities or enhancing current skills to deliver quantifiable benefits, from the development of staff skills to delivery of capacity increase and cost savings.
  • Initiated client program's that resulted in increased productivity and capacity.
  • Provided leadership during times of organizational change.
  • Delivered 1-1 coaching of client managers and staff as well as managing overall program
  • Coached, mentored and trained internal team members in order to improve job performance and skills.
  • Conduct regular reviews, both internal and client to discuss progress and areas of improvement.
  • Enhanced client performance through use of strategic and tactical approaches, motivational coaching and training.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Organized and delivered training sessions for client employees.
  • Monitored staff performance and addressed issues, assessing team member's skillsets and assigning tasks accordingly and monitoring performance to provide effective feedback.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • continually exercising good judgment and decision-making in escalating concerns and resolving issues.
  • Lead team meetings, reporting requirements and one-on-one coaching sessions to continuously improve performance.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Created training modules and documentation to train staff.
  • Remain calm and professional in stressful circumstances and effectively diffuse tense situations through listening and discussion.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegate work to staff, setting priorities and goals.
  • Provide leadership, insight and mentoring to new employees to supply knowledge of various approaches and sharing of best practice
  • Review completed work to verify consistency, quality and conformance.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Maintained adequate staffing to meet objectives within budget.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Produced thorough, accurate and timely reports of project activities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training and team building activities.

Managing Director

Pragma Business Solutions Limited
Basingstoke
04.2006 - Current
  • Work with client management teams to understand and design solutions to meet specific business objectives.
  • Designed programs of work to support meeting objectives.
  • Facilitated workshops with stakeholders to discuss challenges faced by organizations.
  • Coached employees on OpEx best practices in order to understand opportunities and subsequently improve their job performance.
  • Implemented change management initiatives within organizations undergoing transformation.
  • Streamlined operational efficiencies by delivering recommendations for processes and procedural changes
  • Identified key objectives to re-establish long term plans to meet goals.
  • Evaluated existing performance measurement approaches to understand areas of opportunity for efficiency gains utilizing Lean principles.
  • Provided strategic advice to senior management teams on how to streamline operations.
  • Identified needs of customers promptly and efficiently.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Organized client meetings to provide project updates. through governance reporting structure, generating reports for use in business decision-making.
  • Maintained positive working relationship with fellow staff and management.
  • Conducted strengths & opportunities analyses to develop strategic plans for corporate level and business units.
  • Liaised with senior officers to ensure ongoing quality assurance program integrity.
  • Implemented strategies to take advantage of new opportunities.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Analyzed key performance indicators to identify effective strategies.
  • Tracked project schedules to deliver on time while staying within client and business parameters.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Senior Consultant - Programme Manager

EEF
Hook
07.2002 - 07.2008
  • Developed, managed and delivered a range of consultancy services and program's to clients across manufacturing and service sectors in the United Kingdom.
  • Coordinated activities between multiple departments in an organization.
  • Advised clients on how to best utilize resources to improve operational efficiency.
  • Created strategies for the successful implementation of projects within budget constraints.
  • Led workshops with clients to identify their needs and develop appropriate solutions.
  • Reviewed existing procedures in order to make recommendations for improvements.
  • Developed training programs for staff members regarding new technologies or methods.
  • Provided leadership, guidance and mentorship to junior consultants.
  • Drafted proposals outlining project scope, timeline, deliverables and cost estimates.
  • Monitored progress against key performance indicators during project execution.
  • Provided support throughout the entire life cycle of a project from inception through completion.
  • Assessed employees through on-site observation and interviews to determine strengths and opportunities in work performance
  • Maximized productivity with delivery of onsite training for business users.
  • Participated in training and managing new hires to bring new team members up to speed.
  • Collaborated with stakeholders to gain complete understanding of project goals and objectives.
  • Maintained positive working relationship with fellow staff and management.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Analyzed key performance indicators to identify effective strategies.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Organized client meetings to provide project updates.
  • Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
  • Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
  • Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
  • Provided guidance and support to team members in order to achieve targets within defined deadlines.
  • Assisted in developing training materials for new hires involved in the program activities.
  • Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
  • Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
  • Prioritized tasks and managed teams throughout multiple projects.
  • Managed external client and business partner relationships.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of opportunity
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned work and monitored performance of project personnel.

Education

Bachelor of Science - Manufacturing Technology And Management

Brunel University
High Wycombe - UK
09-1999

Higher BTEC Management Studies - Management Studies

Thames Valley University
Slough
09-1990

Skills

  • Staff Development
  • Performance Management
  • Operations Management
  • Time Management
  • Cross-Functional Teamwork
  • Staff Training and Development
  • Customer Relationship Management (CRM)
  • Project Management
  • Team Leadership
  • Staff Management
  • Employee Development
  • Process Improvement
  • Staff Training
  • Team Collaboration
  • Active Listening
  • Professional and Courteous
  • Technical Proficiency
  • Teamwork and Collaboration
  • Problem Resolution
  • Performance Tracking and Evaluation
  • Problem-solving abilities
  • Training and Development
  • Problem-Solving
  • Interpersonal Communication
  • Team building
  • Idea Development and Brainstorming

Languages

English
First Language

Timeline

Opex Programme Manager & Coach

Concentrix
07.2008 - Current

Managing Director

Pragma Business Solutions Limited
04.2006 - Current

Senior Consultant - Programme Manager

EEF
07.2002 - 07.2008

Bachelor of Science - Manufacturing Technology And Management

Brunel University

Higher BTEC Management Studies - Management Studies

Thames Valley University

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David Fletcher