DAVID N

• Acted as Custodian of Sales Process.
• Avoid deviation of Process
• 100% Feedback from customers
• Pre / Post Sales moments
• Influence Customers to share in applicable social platforms.
• Identify the Gaps through customer feedback.
• Ensure 100% Sales Customer Satisfaction.
• Avoid Complaints Escalations.
• Ensure New Car Delivery Readiness
• PDI
• Accessories availability and fitment
• RTO Documents Validation & Planing
• Plan Do Check Act
• Avoid Complaint & Re Occurrence
• Implement counter measure and ensure 100 %adherence.
• Hand Hold customers Perpetually.
• Customer Re-tension
• Customer Engagement Activities.
• Marketing Assistance # BTL ( Below the Line Activities )
• Inquiry Generation # Share other Data sources,Identify and arrange event locations.
• Social Network Platforms. ( G Review / Facebook / Insta / BHP Platforms )
• BULK WHATSAPP / SMS
• Hoardings / Theater Advertisements.
• Demo Car Maintenance # As Per Policy
• TCR / INSURANCE
• Driver Allocation
• TD Planner adherence
• Orientation / Assessment
• Identify the values of individuals they bring to the organization.
• Acknowledge / Appreciated each individuals.
• Recognize and influence the emotions of those around.
• 5s
• productivity through maintaining an orderly workplace and using visual cues to attain more consistent operational results.
• sort, set in order, shine, standardize and sustain.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed Room inventory with Travel agents and Planned strategy to improve F & B REVENUE.
• Conducted events to boost domestic crowd i.e Food festival,Swimming training. Offers @ Permit Room and Restaurant

• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotel and management.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.
• Prepare a monthly financial reporting for the Management and stake holders.
• Draw up plans and budget (revenues, costs, etc.) for the Management
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
• Act as a final decision maker in hiring a key staffs.
• Coordination with HOD's for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Handling Corporates and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

• Co ordinate d in completing various cathodic protection engineering jobs in various locations. # Chennai / Delhi / Mathura ( UP ) / Haldia ( WB )
• SPOC of all activities in line with office management.
• Man Power Assigning / Training.
• Handling Legal issues,assisting through appropriate activities.

• Updated reports, managed CVGR , and generated reports for company database.
• Oversaw room inventory activities by coordinating with reservations and ensure " no show ".
• Established workflow processes, monitored daily progress of individuals.
• Analyzed FIT & GIT datas related to YTD / YTM OCCUPUANCY prepare room inventory budget for the year.

• Training and developing the front desk staff members, ensuring they provide excellent customer service and have a thorough understanding of hotel policies and procedures.
• Handling guest complaints, resolving any issues or concerns in a professional manner to ensure guest satisfaction.
• Coordinating with other hotel departments, such as housekeeping, maintenance, and food and beverage, to ensure effective communication and smooth operation.
• Implementing and maintaining front office procedures, including reservations, cancellations, room assignments, and rate management.
• Managing the hotel's cash handling procedures, including the handling of guest payments, preparing daily reports, and ensuring accurate financial transactions.
• Monitoring inventory and managing supplies, ensuring that necessary materials and equipment are available for front desk operations.
• Creating and maintaining front desk schedules, including assigning shifts and coordinating staff rotations to ensure adequate coverage.

• Set priorities and problem-solved workflow issues to maintain rapport with Guests.
• Dispersed petty cash to employees and collected and managed receipts.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Reviewed Guests and staff feedback and made appropriate business adjustments to meet needs and address concerns.

• Developed a system for tracking customer feedback that enabled the team to quickly identify and address customer concerns.
• Coordinated the daily operations of the front office, ensuring that Guests requirements were processed on time.
• With Strong Marketing skills,effectively conducted events in engaging domestic markets. ( Food Festivals,New Year Events,fun drive activities.

Enrolled for Front Office Assistant,Performed to entire satisfaction and got Promoted as Front office In charge. Handled Guest relations,Room Reservations,Travel Desk Assistance,Night Auditing responsibilities ( Other Departments F & B, House Keeping ).Managed a Team of Front office to achieve highest level of Guest Satisfaction and revenue.