David VanHoey
Lagrange
Summary
Customer service manager with 25+ years' experience leading teams in food service and production to provide quality customer experience and products. Confident, goal driven leader with proven ability to motivate through servant leadership and leading by example. Recognized as a quick learner who uses experience to guide and mentor others, resulting in increased revenue and national recognition.
Overview
29
29
years of professional experience
Work History
Material Handler
Graphic Packaging International
Kendallville, IN
10.2022 - Current
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Loaded and unloaded materials from trucks, ensuring proper handling and storage procedures.
- Conducted inventory checks to maintain accurate stock levels and prevent shortages.
- Assisted in training new employees on safety protocols and equipment operation.
Training Coach
Family Dollar Distribution Center
Ashley, IN
02.2020 - 10.2022
- Developed and implemented training programs to enhance employee skills and operational efficiency.
- Facilitated onboarding sessions for new hires, ensuring smooth integration into warehouse operations.
- Conducted ongoing assessments of team performance to identify areas for improvement and provide targeted coaching.
- Collaborated with management to refine training materials, aligning content with company goals and safety protocols.
- Analyzed training outcomes to measure effectiveness and adapt strategies for continuous improvement in workforce productivity.
Multi-Unit Manager /Multi Unit Franchise Owner
Multiple Franchise Operations and Privately Held Organizations
Fort Wayne, IN
05.1997 - 01.2020
- Led operational efficiency across multiple franchise locations, optimizing workflows and resource allocation.
- Developed training programs for managers, enhancing team skills and improving service quality.
- Implemented standard operating procedures, ensuring compliance with brand guidelines and operational excellence.
- Analyzed performance metrics to identify areas for improvement, driving sales growth and customer satisfaction.
- Collaborated with franchise owners to strategize marketing initiatives, boosting local brand awareness and market share.
- Fostered a culture of accountability by mentoring staff, resulting in increased employee engagement and retention rates.
Education
Bachelor of Science - Business Management / Legal Studies
Indiana University, Bloomington
Bloomington, IN05-1997
Skills
- Positive attitude
- Attention to detail
- Teamwork and collaboration
- Customer service
Timeline
Material Handler
Graphic Packaging International
10.2022 - Current
Training Coach
Family Dollar Distribution Center
02.2020 - 10.2022
Multi-Unit Manager /Multi Unit Franchise Owner
Multiple Franchise Operations and Privately Held Organizations
05.1997 - 01.2020
Bachelor of Science - Business Management / Legal Studies
Indiana University, Bloomington