Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Davide D'Anna

Ho Chi Minh, Vietnam

Summary

Certainly! Here’s a refined resume summary incorporating your provided details:

Motivated Manager with over 10 years of experience leading comprehensive retail operations, including shrink management, customer retention, visual merchandising, P&L oversight, and inventory control. Expert in communicating objectives and visions effectively to department managers, driving performance through strategic customer loyalty initiatives. Proven ability to train, mentor, and develop promising staff into effective leaders, fostering a high-performance culture. Adept at navigating the complexities of new market entries, including launching flagship stores, and committed to achieving excellence in all facets of retail management.

Overview

9
9
years of professional experience

Work History

Flagship Store Manager

FENDI
07.2024 - Current
  • Implemented process improvements to enhance operational efficiency while minimizing costs without compromising quality or service levels.
  • Introduced data-driven decision-making practices leading to better-informed choices regarding inventory management and promotional activities.
  • Established clear expectations for performance standards among staff members through regular coaching sessions.
  • Increased sales by implementing innovative marketing strategies and inventory management techniques.
  • Improved customer satisfaction scores with attentive service and prompt resolution of concerns.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Enhanced brand image by consistently maintaining high standards of visual merchandising and store cleanliness.
  • Achieved sales targets consistently by monitoring KPIs closely and taking corrective action as needed.

Flagship Acting Store Manager

Fendi
07.2023 - 06.2024
  • Worked flexible hours across night, weekend and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Managed over 15 staff members, included BOH team and Ecom Team.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with strong work ethic.
  • Build Strong relationships with VIP clients
  • Involved inall FENDI events across Australia Nationwide

Flagship Assistant Store Manager

FENDI
10.2022 - 06.2024
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.
  • Offered friendly and efficient customer service, and handled challenging situations easily.
  • Served customers and followed outlined steps of service.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Used coordination and planning skills to achieve results according to schedule.
  • Managed over 20 staff, and supported FENDI Ecommerce operation

Acting Assistant Store Manager (Sydney Westfield)

FENDI
07.2022 - 09.2022
  • Maintained energy and enthusiasm in fast-paced environment.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Collaborated with team members to achieve target results.
  • Resolved problems, improved operations and provided exceptional service.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Prepared variety of different written communications, reports and documents.
  • Increased customer satisfaction by resolving issues.
  • Managed 15 staff

Department Manager

FENDI
02.2022 - 06.2022
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Store attachment for three weeks in Melbourne Chadstone store to support the team
  • Managed approximately 15 Staff

Associate Store Manager

Gucci
11.2019 - 08.2021
  • Managing, mentoring, and developing a cross-functional sales team.
  • Leading a cross-functional sales team of 15+ employees.
  • Ensure Store presentation and visual merchandising standards are maintained according to Gucci's global directives.
  • Driving strategic online-offline retail marketing experience and events, working closely with the Client Service Manager to execute events.
  • DD Ensuring excellent customer service throughout the Store - Relationship management with brand managers, buyers, trainers, and visual merchandisers.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Approved regular payroll submissions for employees.

Product Sales Manager Watches and Jewelry

LVMH Group, Angkor T Galleria By DFS Group, Siem Reap
06.2018 - 10.2019
  • Leads a high performing sales team of 30+ Associates, Team Leads and Sales Managers Drives Sales of 30+ Luxury Watches, Jewelry and Fashion Brands such as Bulgari, Cartier, Omega, Tiffany and Co Manages, mentors, and develops a high performing Cross-Functional Sales Team.
  • Drives strategic online and offline retail marketing experience and events Ensures excellent customer service as per the organization's as well as partner's experience excellence standards Maximizes revenue potential, business growth Monitors Profit and Loss performance to maximize the profitability potential Relationship Management with Brand Managers, Buyers, Trainers and Visual Merchandisers Creates a positive working environment for the team to achieve peak performance and promote high employee engagement levels.
  • Coordinated events and presentations showcasing company's product offerings, leading to increased exposure and potential client acquisitions.

Sales Team Leaders Fashion and Watches/Jewelry

LVMH Group, T Galleria, DFS Group Limited
07.2017 - 06.2018
  • Leads a high performing sales team of 30+ Associates Drives Sales of 15+ Luxury Watches, Jewelry and Fashion Brands such as Bulgari, Cartier, Omega, Tiffany and Co - Manages, mentors and develops a high performing Cross-Functional Sales Team Ensures excellent customer service as per the organization's as well as partner's experience excellence standards Organize Manning and Staff roster Maximizes revenue potential, business growth Creates a positive working environment for the team to achieve peak performance and to promote high levels of employee engagement. Highly dedicated to training and development.
  • Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.

Visual Merchandiser

LVMH Group - T Galleria, DFS Group Limited
02.2016 - 07.2017
  • Complies with brand display requirements and specifications Produces design ideas for displays and developing floor plans Creates special displays to promote products and offer Maximizes space usage and lighting creatively to make the best use of the store's space and layout Creates branded visual merchandising packs to send to each branch of a store Liaises with Head Office and Buying teams to provide feedback as well as to report compliance Set up displays, dress dummies and arrange screens, fabric and posters Sources display materials and hiring/borrowing/making of props Pricing strategy display.

Client Advisor

Louis Vuitton - LVMH
01.2016 - 02.2016
  • Engaged with customers to effectively build rapport and lasting relationships Solved customer challenges by offering relevant products and services Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Client Advisor

LVMH Group, T Galleria, DFS Group Limited
10.2015 - 02.2016
  • Maximizes Revenue potential by driving sales towards achieving the common goal of the organization.

Skills

  • Finance and Accounting Oversight
  • Verbal and Written Communication
  • Originality and Creativity
  • Budget Control
  • Decision Making
  • Employee Motivation
  • Staff Scheduling
  • Goal Setting
  • Sales Tracking
  • Customer Service Management
  • Team Leadership
  • Data Analysis
  • Customer Relations

Accomplishments

  • Successfully launched the largest FENDI store in Southeast Asia.
  • Secured DFS Cambodia's prestigious Top Brand of the Year award for BULGARI in 2019.
  • Achieved the highest annual sales revenue among 150+ brands at DFS Cambodia.
  • Honored with the Chairman’s Club award in 2018 for outstanding performance.

Timeline

Flagship Store Manager

FENDI
07.2024 - Current

Flagship Acting Store Manager

Fendi
07.2023 - 06.2024

Flagship Assistant Store Manager

FENDI
10.2022 - 06.2024

Acting Assistant Store Manager (Sydney Westfield)

FENDI
07.2022 - 09.2022

Department Manager

FENDI
02.2022 - 06.2022

Associate Store Manager

Gucci
11.2019 - 08.2021

Product Sales Manager Watches and Jewelry

LVMH Group, Angkor T Galleria By DFS Group, Siem Reap
06.2018 - 10.2019

Sales Team Leaders Fashion and Watches/Jewelry

LVMH Group, T Galleria, DFS Group Limited
07.2017 - 06.2018

Visual Merchandiser

LVMH Group - T Galleria, DFS Group Limited
02.2016 - 07.2017

Client Advisor

Louis Vuitton - LVMH
01.2016 - 02.2016

Client Advisor

LVMH Group, T Galleria, DFS Group Limited
10.2015 - 02.2016

Similar Profiles

CREATE PROFILE
Davide D'Anna