Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Hi, I’m
DAVIS JACOB
Support Engineer
Kochi
Summary
Overview
6
years of professional experience
Work History
Axle AI
Technical Support Specialist
09.2021 - 01.2024
Job overview
- ●Support to the Customer/ Broadcaster for Axle (Media Asset Management) software.
●System Update (Mac Os/ Linux cent Os) for Axle software
●Setup and Configure Adobe Creative Cloud with Axle for Customer.
●Install and configure the VMware Pro for Customer/ Broadcaster for Axle Software.
●Setup and Configure FTP Server (Catapult) for Client.
●Setup Reverse Proxy for client.
●Setup and Configure NAS with Axle for the Customer and Broadcaster.
●Add Active Directory with Axle
●Add Mail Setup with Axle.
●Manage CRM System.
●Mapped Network Drive for Axle.
●Update the latest build Axle Software on Client Machine
●Install the Extensions for Premiere Pro/Final cut Pro on client Machine
●Guide to the customer on Metadata Schema
●Enable Ai tools for Axle faces/ Speechmatics on client machine
●Automation (Connectr Software) Workflow designing for client.
●Manage support ticketing system.
NdimensionZ Solutions
IT Support Engineer
10.2019 - 05.2020
Job overview
- Installation and Configuration of Windows 2008 R2 and Windows 2012 R2 servers, DNS, Configuration and ADDS User Management
- Install, upgrade, support and troubleshoot Windows 7, Windows 10 and Microsoft Office 2007, Microsoft Office 2010, Digital signatures, Digital certificates and any other authorized desktop applications
- Monitoring, Managing and troubleshooting of on-premises LAN Networks
- Configuring Load balancing, VPN and other services in Fortinet Firewall
- Configuring and managing G suite Administration and Office 365 Administration
- Providing Remote support to users using Remote applications such as anydesk, TeamViewer
- Configuring and troubleshooting issues in Windows 7,8.1,10, Mac Os and ubuntu Os
- On a Service Outage, Raising Tickets and Cross-checking server status with server team and service provider
- Escalate issues and Report to Team lead wherever required in order to resolve issues quickly as possible
- Asset Management for Mumbai region
- Enabling/configuring and managing MYSQL Database
- Disk Management And managing Access Permission, Partitions, Folder sharing
- Provide technical solutions and troubleshooting services on need basis
- Basic LAN / WAN connectivity and internet troubleshooting
- Providing support to Microsoft Office products- Outlook, word, excel, power point, Internet Explorer, visual studio and also to Desktop software
- Providing network support which includes crimping, IO port krone, cctv, configuring IPs, proxy settings and handling of Network ports issue among others
- Installing and providing supports for Antivirus and Anti spywares software???s which is includes Norton, Kaspersky, Symantec end point
- Configuration and Management of Desktops, Laptops, Wi-Fi Routers, Access Points, CCTV Devices, Biometric Devices, Mobile Phones
- Assigning laptops, desktops and workstations to new employees.
Chipset Computers
System Service Engineer
06.2012 - 07.2015
Job overview
- Establishing computer Systems & Networking over College campus and hospitals
- Troubleshooting hardware, software in windows Linux and mac os
- Installing and configuring Wi-Fi modems and devices in home environment and also offices
- On-site troubleshooting of systems and other peripherals
- Providing support on software, client PCs.
Education
bharathiyaar university
B.Sc( Computers )
University Overview
Grade: 70%
Nirmala H.S.SMuvattupuzha
Class XII
University Overview
- Medium: English
- Grade: 75-80%
- Board: Kerala
Depaul HSSKuravilangad
03.2009
University Overview
Skills
Active DirectoryGroup PolicyDHCPDNSVMwareVMware VsphereMACPostgresqlLinux AdministrationCentos LinuxWindows Server AdministrationWindows Server Support EngineerFirewall ManagementMs Server 2008,2012System AdministrationNetworkingDatabase ManagementSoftware Troubleshooting
System Provisioning
Hardware Upgrades
Application Installations
Hardware Configuration
Server Maintenance
Remote Support
Remote IT Implementation
Application Support
Data Recovery
Asset Management
Performance Optimization
Help Desk Support
Desktop Support
User Support
Videoconferencing
LAN/WAN
Ticket Support System Management
Mac Systems
Staff Education and Training
Microsoft Office Specialist (MOS) Expert
Windows 10
Product Troubleshooting
Incident Management
Hardware Installation
Database Administration
Project Coordination
Hardware and Software Installation
Backup and Recovery
System Testing
Data Backup
Courses Certifications
Courses Certifications
- MCSA
- AWS Certified Solutions Architect Associate
- Linux Mastery: Master The Linux Command Line In 11.5 Hours
Personal Information
Personal Information
- Total Experience: 6 Years 0 Month
- Date of Birth: 08/23/93
- Gender: Male
- Marital Status: Married
Additional Information
Additional Information
COURSES & TRAINING
- MCSA
- AWS Certified Solutions Architect Associate
- RHCA
Core Competencies
●Effective Interpersonal Skills
●Time bound Management Skills
●Self confident
●Positive attitude
●Team Building and management
Timeline
Technical Support Specialist
Axle AI
09.2021 - 01.2024
IT Support Engineer
NdimensionZ Solutions
10.2019 - 05.2020
System Service Engineer
Chipset Computers
06.2012 - 07.2015
bharathiyaar university
B.Sc( Computers )
01.2018
Nirmala H.S.S
Class XII
01.2011
Depaul HSS