Dawn Coffman

• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Managed filing system, entered data and completed other clerical tasks.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Answered multi-line phone system and enthusiastically greeted callers.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Composed inter-office correspondence and provided product and service information to customers.
• Scheduled appointments and conducted follow-up calls to clients.
• Entered data into system and updated customer contacts with information to keep records current.

• Learned and adapted quickly to new technology and software applications.
• Gained extensive knowledge in data entry, analysis and reporting.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Resolved problems, improved operations and provided exceptional service.
• Identified issues, analyzed information and provided solutions to problems.
• Strengthened communication skills through regular interactions with others.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Skilled at working independently and collaboratively in a team environment.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Developed and maintained courteous and effective working relationships.
• Provided professional services and support in a dynamic work environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Delivered services to customer locations within specific timeframes.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Gained strong leadership skills by managing projects from start to finish.
• triaged 3 doctors, pre-auth medications, procedures, customer service, schedule out patient procedures

scheduled surgeries, pre-authorization experience , customer service