DAWN JOSEPHINE HINKE
Finanace
Bangalore
Summary
Over 25 years of extensive experience in Documentation, transition and people management, with a proven track record in residential mortgage underwriting, both manual and automated, as well as correspondent channels. Expertise includes building documentation COE, process improvements, risk management, and operational control, consistently driving corporate performance and growth. Recognized for excellence in business leadership with multiple awards, skilled in managing insurance underwriting and claims through strategic risk assessment and negotiation. A results-oriented professional with strong planning, communication, and negotiation skills, excelling in employee development, customer service, and analytics while effectively engaging clients to expand business opportunities.
Overview
33
33
years of professional experience
Work History
Vice President Asset and Wealth Management
JP Morgan Chase
05.2008 - Current
- Growth Path:
- May'08 - Aug'10 as Process Manager Commercial Bank
- Aug'10 - Feb'14 as Assistant Vice President Commercial Bank
- Feb'14 - Jan'20 as Vice President Commercial Bank
- Jan'20 till date Vice President in Asset Wealth Management
- Key Result Areas:
- Improve efficacy, Automate manual processes, reduce aging breaks
- Gave 30% efficacy within 12 months of time
- JP Morgan Chase
- Asset Wealth Management – Vice President – Reconciliation - 2024 till date
- Key Result Areas:
- Building a new model to reduce the manual work and remove reputational risk by removing 80% of all manual processing
- JP Morgan Chase
- Asset Wealth Management – Vice President – Bank Loans and Private Placements - 2020 till 2021
- Key Result Areas:
- Build STP in Bank Loans partnership with technology which drastically reduced the overall daily breaks, STP Scheduled paydowns (payments) and Trade settlement
- Migrated 3 processes within 8 months with Private Placements
- JP Morgan Chase
- Commercial Banking – Associate to Vice President - Project RIO Individual Contributor – 2008 to till date
- Key Result Areas:
- Built a Documentation Center Of Excellence
- Lead a project that saved the firm over 1 million dollars
- Saved over 7 FTE with process improvements and automation
- Improved the Borrower in Custody pledge pool by Over 200%
- Identified opportunities to improve business process flows and productivity.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Operations Manager and Client Relations
Junosource
01.2004 - 01.2008
- Growth Path:
- 2004-2005 as Transition and Migration Manager
- 2005-2008 as Operations Manager and Client Relations
- Key Result Areas:
- Processing and pre-underwriting construction, commercial units (10 or less units), land and FHA loans
- Maintaining and growing relationship with Brokers and Loan Agents, Processors, Account Managers, Underwriters and closers
- Managing key contacts with multiple companies furthermore making partnerships with them to enhance the loan closing ratio and the time to get files closed
- Highlights:
- Maintained multiple Broker relationships resulting in additional business to the company
- Trained over 25 Personnel in India resulting in accurate processing in an offshore location
- Transferred and transitioned the entire loan process to India
- Established the initial 50 point, quality control system which resulted in 100 % accuracy
- Created Business Logic for a Loan workflow management tool resulting in a State of the art software, used by 100's of brokers
- Achieved high closing ratio for the Brokers
Sr. Underwriter
Preferred Mortgage Services
01.1993 - 01.2004
- Growth Path:
- 1993-1995 as Telemarketing Executive
- 1995-1998 as Loan Processor
- 1998-2000 as Shipping Final Closing Documents
- 2000-2001 as Loan Document Drawer
- 2001-2003 as Branch Manager
- 2003-2004 as Sr. Underwriter
Skills
End to end loan operations
Stakeholder Management
People Management
Service Delivery Operations
Collaborative
Coaching and mentoring
Strategic planning
Team leadership
Results-driven
Operations management
Documentation expert
Accomplishments
- Leads the entire Collateral Life cycle of from beginning to end
- Escalation Management, Financial Exposure review, Review/Revise Global Operating model, Capacity planning across sites, continuously assess Transaction Operations procedures to ensure that they are as effective as possible. Adjust workflow to accommodate changing business needs as needed.
- A track record that demonstrates self-motivation, creativity and initiative to achieve both personal and corporate goals
- Synchronizing between impacted groups, arranging and performing User Acceptance Testing (UAT) and providing both implementation and post implementation support
- Developed and maintained policies and procedures
- Managed multiple Lines of Business: Retail , Wealth Management , Commercial Banking and Investment Bank
- Partnering with Global stakeholders providing clear and concise communication
- Lead in automation of Bots in the Collateral Team
- Talent Acquisition, Talent Development, Talent Review.
Extracurricular Activities
State , National , International and Pan Am level player for Tae Kwon Do Coached Kids 4 to 18 yrs old and Adults in Tae Know Do for over 8 yrs Associated with an Old Age Home helping Senior Citizens Activity Supporting a Bangalore based NGO for Children aged 2 yrs to 18 yrs old helped raised over 10 Laks Horse Riding state level - US Associated with a NGO Katalyst – for Women aged 19 to 23 NGO for low income woman
Philanthropy , Sucba Diving , TKD and Travel
Activity Supporting a Bangalore based NGO Reaching Hands for Children aged 2 yrs to 18 yrs old helped raised over 10 Laks
Associated with a NGO Katalyst – for Coaching Women aged 19 to 23
State , National , International and Pan Am level player for Tae Kwon Do
Coached Kids 4 to 18 yrs old and Adults in Tae Know Do for over 8 yrs
Timeline
Vice President Asset and Wealth Management
JP Morgan Chase
05.2008 - Current
Operations Manager and Client Relations
Junosource
01.2004 - 01.2008
Sr. Underwriter
Preferred Mortgage Services
01.1993 - 01.2004