Dawn M. Anson Spitznagle
Lafayette
Summary
Experienced licensed Medicare agent with a foundation in sales, client education, and healthcare services. Over 15 years of diverse experience in pharmaceutical sales, customer training, and insurance consulting. Demonstrates commitment to community involvement through leadership and advocacy roles. Excels in team collaboration, service delivery, and continuous professional development.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Licensed Agent
Blaze Insurance Group
01.2023 - Current
- Assist clients with selecting Medicare Advantage, Medicare Supplement, and Prescription Drug Plans tailored to their individual needs.
- Conduct in-person and virtual consultations to explain complex Medicare options in a simplified and caring manner.
- Maintain up-to-date licensure and carrier certifications for multiple insurance providers.
- Develop client education materials and community outreach events to improve Medicare literacy.
- Build trusted relationships with clients to ensure continued enrollment satisfaction and retention.
- Collaborate with internal team and agency leadership to track sales, resolve client concerns, and improve service delivery.
Life Science, Polygraph Sales and Support Representative
Lafayette Instrument, Inc.
08.2014 - Current
- Provide product support and training for customers in polygraph and life science markets.
- Attend national trade shows, deliver software training, and support sales objectives.
- Prepare, process, and manage quotations, sales orders, and customer service communications.
- Act as a resource to the department supervisor for client account management and market analysis.
Sales Representative
Shire Pharmaceuticals, Inc.
05.2007 - 07.2014
- Promoted ADHD medications and built strong relationships with healthcare professionals.
- Developed and executed territory growth strategies and business plans.
- Maintained compliance with FDA marketing guidelines and contributed to national sales goals.
Sales Representative
School Datebooks, Inc.
09.2004 - 03.2007
- Managed multi-state educational sales territory.
- Trained new sales team members and delivered consistent customer satisfaction.
Education
Master of Science - Movement Science
Barry University
Miami Shores, FL05.2004
Bachelor of Arts - Physical Education/Coaching
University of Northern Iowa
Cedar Falls, IA12.2001
Skills
- Relationship building
- Organizational skills
- Clear communication
- Effective communication
- Public speaking
- Customer needs determination
- Product sales
- Professional networking
- Teamwork and collaboration
- Customer satisfaction
Certification
Certified Polygraph Examiner, National Polygraph Association, May 2016
Timeline
Licensed Agent
Blaze Insurance Group
01.2023 - Current
Life Science, Polygraph Sales and Support Representative
Lafayette Instrument, Inc.
08.2014 - Current
Sales Representative
Shire Pharmaceuticals, Inc.
05.2007 - 07.2014
Sales Representative
School Datebooks, Inc.
09.2004 - 03.2007
Bachelor of Arts - Physical Education/Coaching
University of Northern Iowa
Master of Science - Movement Science
Barry University
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