Dawn Schreck
Fort Wayne
Summary
Personable and dedicated customer service representative with experience. Providing skills and multitask in a fast pace, working environment. Successfully worked as part of a team to reach personal and business goals. Team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
25
25
years of professional experience
2001
2001
years of post-secondary education
Work History
Customer Service Representative/Dispatcher
Rolf Griffin Service Experts
Fort Wayne
12.2000 - 10.2025
- Assisted customers with inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Managed customer accounts using company software tools efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Coordinated daily dispatch operations for technicians.
- Managed phone calls while ensuring accuracy in data entry.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Received and dispatched calls for emergency services.
Education
General Studies -
Indiana Purdue Fort Wayne
Fort Wayne , IN 09.1994 - 05.1999
Computer Science -
Ivy Tech Community College
Fort Wayne , IN 09.1995 - 05.1997
Bishop Dwenger High School
Fort Wayne , INSkills
- Dispatch Communications
- Customer Service
- Communication Skills
- Software proficiency
- Assertiveness
- High-energy attitude
Timeline
Customer Service Representative/Dispatcher
Rolf Griffin Service Experts
12.2000 - 10.2025
Computer Science -
Ivy Tech Community College
09.1995 - 05.1997
General Studies -
Indiana Purdue Fort Wayne
09.1994 - 05.1999
Bishop Dwenger High School