Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Dawn Westfall

Highland

Summary

Hard-working professional with 5+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer retention. Aiming to leverage my skills to successfully fill the Medical office receptionist role at your company.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Member Engagement Specialist

Crossroads YMCA
Hammond
10.2022 - Current
  • Member engagement
  • Promote programs that benefit the member
  • Operate office equipment
  • Money handling
  • Greet visitors and callers
  • Appointment scheduling using multiple programs
  • MES III
  • Hold/ cancelations
  • Account merges
  • Deposits
  • Customer problem solving
  • Promote positive work environment
  • Manager on duty/ first responder duties
  • Help lead the staff
  • Help leadership with workload
  • Resolved conflicts effectively to enhance member satisfaction and retention.
  • Conducted comprehensive training sessions to enhance member engagement and service delivery.
  • Trained staff on best practices for member interaction and relationship building.

Receptionist

H&R Block
Highland
01.2011 - 04.2016
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Complete forms in accordance with company procedures.
  • Make copies of correspondence or other printed material.
  • Learn to operate new office technologies as they are developed and implemented.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Mail newsletters, promotional material, or other information.
  • Order and dispense supplies.
  • Prepare and mail checks.
  • Greeted clients and directed them to appropriate tax professionals.
  • Managed appointment scheduling for clients and staff members.
  • Handled incoming calls and addressed client inquiries promptly.
  • Processed client payments and managed cash register operations.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided administrative support to tax professionals during peak seasons.

Education

Associate in Science (A.S.) - Health care specialist

Ivy tech community college
Gary, IN
12.2018

Associate in Science (A.S.) - Outpatient insurance coding

Ivy tech community college
Gary, Indiana
12.2018

A.S - Medical office administration

Kaplan college
12.2010

Skills

  • Medical terminology
  • Icd-10
  • Computer proficient
  • Medical billing
  • Microsoft 365
  • Member engagement
  • Customer problem solving
  • Administrative support
  • Office management
  • Staff training
  • Team leadership
  • Conflict management
  • Data entry
  • Policy adherence
  • Follow-up skills
  • HIPAA compliance
  • Medical coding

Certification

Certified Billing and Coding Specialist

References

References available upon request

Timeline

Member Engagement Specialist

Crossroads YMCA
10.2022 - Current

Receptionist

H&R Block
01.2011 - 04.2016

Associate in Science (A.S.) - Health care specialist

Ivy tech community college

Associate in Science (A.S.) - Outpatient insurance coding

Ivy tech community college

A.S - Medical office administration

Kaplan college

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Dawn Westfall