Dawnell Burlington

Contract work through IU Health, deploying workstations for their new server system.

• Imaged laptops and desktops using standard deployment tools and company build procedures.
• Delivered deployed devices to workstations and verified login, network, and application access.
• Tracked asset assignments, serial numbers, and deployment status in ticketing systems.
• Communicated with support teams to resolve setup issues and complete user-ready installations.
• Ensured compliance with company policies and regulatory requirements during the deployment process, mitigating potential risks.
• Assisted in developing comprehensive reports analyzing overall performance metrics of deployed systems.
• Improved client satisfaction by providing exceptional customer service throughout the entire deployment lifecycle.

• Oversaw bar operations, ensuring consistent service, cleanliness, and compliance with alcohol regulations.
• Trained bartenders on drink preparation, customer service standards, and point-of-sale procedures.
• Managed inventory levels, reordered supplies, and reduced stock shortages through regular monitoring.
• Scheduled staff coverage, balanced labor needs, and supported smooth shift transitions.
• Reconciled cash drawers, reviewed sales reports, and maintained accurate end-of-shift records.
• Coordinated with vendors on product delivery, pricing, and order accuracy.
• Improved bar efficiency by refining workflows, delegating tasks, and enforcing operational standards.
• Closed out cash register and prepared cashier report at close of business.

• Diagnosed workstation, printer, and network issues for accounting clients using remote support tools.
• Installed and configured Windows software, drivers, and security updates across office environments.
• Resolved user account, password, and access issues within Microsoft environments and client systems.
• Repaired desktops, laptops, and peripheral hardware to restore daily business operations quickly.
• Linked computers to network and peripheral equipment.
• Enhanced system performance by conducting regular software and hardware updates.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

• Designed custom floral arrangements for weddings, funerals, and everyday orders.
• Merchandised floral displays to highlight seasonal products and increase customer appeal.
• Assisted customers with bouquet selection, care instructions, and special-order requests.
• Received shipments, inspected product quality, and rotated inventory to reduce waste.
• Maintained clean workstations, coolers, and sales floor areas throughout shift.
• Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
• Utilized floral design techniques to craft unique floral arrangements.
• Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.