Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Daya Sarkate

Pune

Summary

Experienced infrastructure monitoring professional with 3 years of technical experience in LogicMonitor & ServiceNow Tool. Skilled in development, monitoring, and production environments. A motivated, customer-focused individual with strong communication skills. Demonstrated ability in providing excellent product support and customer service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

SYSTEMS ASSOCIATE

INFOSYS LIMITED
Pune
11.2021 - Current
  • Enhanced Logic Monitor functionality through configuration changes.
  • Creating data sources for cloud-based monitoring, such as AWS and AZURE.
  • Established seamless integration of LogicMonitor platform with ServiceNow using PolyCloud.
  • Developed technology-specific dashboards to enhance service insight.
  • Trained end users about usage of newly implemented processes.
  • Created policies according to user authentication levels.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Efficiently achieved multiple objectives according to set timelines.
  • Onboarded new employees through training and provision of necessary documentation.
  • Handled various incidents and enhancements as requested by users.
  • Implemented proactive measures to improve team performance and achieve optimized financial outcomes.
  • Investigated incidents to determine root cause and implemented corrective actions.

Education

MBA - Business Analytics

PUNE UNIVERSITY
Pune
03.2023

BBA - Computer Application

PUNE UNIVERSITY
Pune
03.2021

Skills

  • LogicMonitor implementation and configuration
  • Incident Management
  • ITSM Operations
  • Requirement gathering
  • Service Management
  • SLA Management
  • Application support
  • Systems Monitoring
  • Operational Support
  • Server Management

Certification

  • LogicMonitor Certified Associate
  • LogicMonitor Certified Professional
  • ServiceNow Certified System Administrator
  • TCSION Career Edge - Young Professional

Accomplishments

  • Best Employee of the month, 2022.
  • Power Team star, 2023.
  • Insta Awards, 2023.

Timeline

SYSTEMS ASSOCIATE

INFOSYS LIMITED
11.2021 - Current

MBA - Business Analytics

PUNE UNIVERSITY

BBA - Computer Application

PUNE UNIVERSITY

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Daya Sarkate