DAYA SHANKAR
LUCKNOW
Summary
Results-driven Store Manager with over 7 years of experience in last-mile logistics, dark store operations, and supply chain management. Proven expertise in managing high-volume operations for leading quick-commerce and logistics companies including BigBasket, Blinkit, Flipkart, and Rivigo.
Currently overseeing multiple dark stores at Bigbasket, ensuring operational excellence, rider productivity, and high customer satisfaction. Adept at driving KPIs, reducing attrition, managing large teams, and executing process improvements in fast-paced, target-driven environments.
Strong in cross-functional collaboration, inventory control, and real-time problem-solving. Known for a hands-on leadership approach, team motivation, and consistently delivering business results with a focus on speed, quality, and cost efficiency.
Overview
7
7
years of professional experience
Work History
Store Manager
BigBasket A Tata Enterprises
Lucknow
04.2025 - Current
- Analyzed store performance metrics to identify gaps and implement targeted action plans for operational improvements.
- Led end-to-end operations of the BigBasket Express Store, including inbound inventory management, last-mile delivery coordination, manpower deployment, restocking, and staff training.
- Ensured 100% adherence to SOPs and operational protocols as defined by BigBasket's express delivery model.
- Oversaw transportation and last-mile delivery logistics within the online delivery segment; involved in expansion planning, budgeting, and performance analysis to enhance service efficiency.
- Improved service level agreements (SLAs) through process enhancement, issue resolution, and proactive exception handling.
- Maintained accurate statistical, operational, and financial records to support data-driven decision-making.
- Handled customer queries and complaints with prompt and effective resolutions, ensuring high customer satisfaction.
- Conducted regular team huddles to align shift expectations, performance goals, and issue escalation processes.
- Maintained cleanliness and hygiene standards within the store premises as per BigBasket’s operational guidelines.
- Handled F&V and frozen inventory, maintaining quality standards, and cold room temperature compliance.
- Consistently achieved 70%+ OTR within 10 minutes, maintaining high levels of customer satisfaction and repeat orders.
Store Manager
Blink Commerce Pvt. Ltd. ( Blinkit)
Lucknow
02.2024 - 04.2025
- Managed complete store operations including inbound, inventory, last-mile delivery, and manpower planning.
- Ensured 85%+ order deliveries within 10–15 minutes through SLA-driven process optimization.
- Handled F&V and frozen inventory, maintaining quality standards, and cold room temperature compliance.
- Ensured strict SOP, hygiene, and food safety adherence across all functional areas.
- Analyzed operational data to reduce errors, minimize returns, and improve customer satisfaction.
- Led shift huddles, team coordination, and on-ground training for performance alignment.
Cluster Manager
Xpressbees Pvt. Ltd. ( BUSYBEES LOGISTICS SOLUTIONS)
Farrukhabad
04.2022 - 01.2024
- Oversaw last-mile logistics across 15 delivery hubs, ensuring high service levels and operational excellence.
- Tracked and improved key Customer Experience Metrics (CEM), including on-time delivery, order accuracy, and escalations.
- Drove cost reduction through route optimization, workforce planning, and performance monitoring.
- Ensured adherence to SOPs, safety protocols, and delivery SLAs across all locations.
- Coordinated with cross-functional teams to streamline deliveries and resolve real-time issues.
- Conducted regular performance reviews and audits to enhance hub productivity and reduce TAT.
Executive -Hub Operation
Flipkart India Pvt Ltd.
Ghaziabad
07.2020 - 04.2022
- Functioned with expert level proficiency in daily opertions , and addressed any challenges with optimism and drive .
- Developed and executed strategy for logistics and inventory management.
- Lead a high-performance team, dedicated to complying with rules and regulations.
- Managed strategic resources to ensure cost - effective Procedures.
- Scheduled and coordinated future shipments and deliveries.
- Prepared custom entries and deliveries.
- Built and maintained positive relationships with vendors, customers, and industry professionals.
- Attended external & internal meetings and training programs.
- Worked to advance a positive supply chain and powerful logistics networks .
- Utilized strong decision making and problem solving .
- Assisted customers with various expedited delivery services.
- Operating the Hub with a load of 5,000 to 6,000 shipments per day with a team of 140 wish masters.
- Taking care of the part of planning for the hub where the monthly development resources including TL's , Sorters , Wish masters , Kirana & ADM is being planned this includes working to maintain the CPS of the company considering no disruption in the operation .
Operation Associates
Rivigo services Pvt Ltd.
Kanpur
10.2018 - 03.2020
- Work to advance a positive supply chain and powerful logistics networks.
- Handled the logistics of picking and delivering Items.
- Managed all logistics from supplier to customers.
- Developed and executed strategy for logistics and inventory management.
- Coordinate transportation service in order to transport goods for numerious customers.
Education
Civil Engineering
Govt. Polytechnic Kanpur
Kanpur07-2021
Bachelor of Science - Mathematics
CSJM University
Kanpur05-2018
Science
Husainabad Inter College
Lucknow06-2015
Skills
- Inventory management
- Operational analysis
- Customer service
- Logistics coordination
- Staff training
- Performance monitoring
- Team leadership
- Problem solving
- Cold room management (F&V & Frozen )
- Last-mile delivery management
- Manpower deployment & rostering
Timeline
Store Manager
BigBasket A Tata Enterprises
04.2025 - Current
Store Manager
Blink Commerce Pvt. Ltd. ( Blinkit)
02.2024 - 04.2025
Cluster Manager
Xpressbees Pvt. Ltd. ( BUSYBEES LOGISTICS SOLUTIONS)
04.2022 - 01.2024
Executive -Hub Operation
Flipkart India Pvt Ltd.
07.2020 - 04.2022
Operation Associates
Rivigo services Pvt Ltd.
10.2018 - 03.2020
Civil Engineering
Govt. Polytechnic Kanpur
Bachelor of Science - Mathematics
CSJM University
Science
Husainabad Inter College
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