Travel and Cultural Exploration
Dayaker Sadamastula
Assistant Manager-Branch Operations
Nirmal
Summary
To secure a challenging position in a reputed organization which would give me an opportunity to hone my technical skills knowledge which I can make effective use in contributing to the growth of the organization and achieve its goals.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Assistant Manager-Branch Operations
Reliance Nippon Life Insurance
11.2020 - Current
- Customer Service: Handling Walking Customers
- Solving their queries Processing the Death Claim, health claim and Surrenders, Partial withdrawals, providing the loans to the customer on their existing policy
- Managing day-to-day branch operations to ensure smooth functioning
- Claims: Death, Survival and Maturity
- Claims documents verification and eligibility checking on with covered data
- Streamlined claims processing procedures, identifying tampered,forgery and manipulated documents and identify unlawful contents to verify
- Implemented a new claims tracking system, enhancing the accuracy of claim-status reporting
- Communicated with policy holders, clients and necessary parties
- Claim payment and confirmation on payment
- New Business: End-to-end process for new business
- Medical appointments(Including mail conversations with HO)
- Maintain file for all business records in a systematic manner
- Scrutinize new business proposals before login in operation according to underwriting guideline& documentation wise . And also resolve description soon and take followup for issuance
- Admin activities: Account & Administration
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Procurement & proper management of office supplies and assets
- Develops and maintains effective collaborative relationships and networks with strategic contacts
- Advisor/Agent related service: Agent/employee hierarchy maintenance-Submission of Resignation /Termination document to HO within set time frames
- Streamlining the process for agent commission payment, Ensuring timely processing of Agent service request &timely Processing of customer Service authorization form for change of agent.
- Coordinate with Head Office for License Issuance, Advisor Generation, Renewal License and Advisor commission & statement, advisor pan card and Bank Account opening & A/c. no updation, NEFT
Education
Bachelor of Science - Botany, Zoology, Chemistry
University of Kakathiya
Diploma In education - Teacher Training Programme
Susheela College of education
Skills
- MS Office
- Leadership
- Problem Solving
- Time Management
- Communication
- Decision-Making
- Project Management
- Cross-functional Leadership
- Negotiation
Personal Information
- Date of Birth: 01/04/92
- Gender: Male
- Marital Status: Married
Conclusion Declaration
I hereby certify that the above mentioned statement is correct & True to the best of my knowledge and belief. If selected, I assure that I would perform the best of my abilities with exemplary approach to reach up to organization’s expectations eagerly awaiting a positive response.
Accomplishments
Super Branch : 2023-2024
Stand Pan india 6th Position among 800 employees in various Key Performance index points
Interests
History and Research
Sports: playing cricket
Timeline
Assistant Manager-Branch Operations
Reliance Nippon Life Insurance
11.2020 - Current
Diploma In education - Teacher Training Programme
Susheela College of education
Bachelor of Science - Botany, Zoology, Chemistry
University of Kakathiya
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