DAYAL BAPU B N

Project Management

• Led project management activities for onboarding/transitions/conversions such as reporting, planning, issue/risk tracking, scheduling, effort estimation, day-to-day tracking, and other project documentation preparation
• Developed and implemented effective project management processes and methodologies, including agile and waterfall, to ensure project success
• Coordinated and managed projects involving cross-functional teams, resulting in a 10% increase in team efficiency
• Led and managed multiple projects simultaneously, resulting in a 15% increase in project completion rates
• Developed and maintained project plans, timelines, and budgets to ensure successful delivery within scope, schedule and budget
• Communicated project progress and identified risks to stakeholders and higher management
• Drove process optimization using Lean Six-Sigma methodology yielding a 25% increase in efficiency
• Plan, budget, monitor, and report on the project using project management tools

Operations Management

• Analyzed performance metrics and identified areas for improvement, resulting in a 10% increase in client satisfaction scores and a 5% increase in average transaction value
• Exhibited ownership of onboarding experience and client satisfaction
• Analyzed client feedback and developed strategies to improve client satisfaction, resulting in a 10% increase in client satisfaction scores and a 5% increase in repeat business
• Managed a team of 30 employees, improving overall productivity by 25% through effective coaching and performance management
• Managed clear expectations and understanding by establishing clear timelines and managing documentation requirements
• Demonstrated creative problem-solving and solid judgment/decision-making
• Worked cross-functionally within organization (specifically with Project and Quality team) to make sure client needs are met
• Collaborated with the HR team to develop and implement a new/existing employee benefits program, resulting in a 10% increase in employee satisfaction and a 5% decrease in employee attrition.