Dayan Vargas Villa
Elkhart
Summary
Dynamic CSR Supervisor at Teller Services LLC with expertise in staff training and development, driving team performance and enhancing customer engagement. Proven track record in cash auditing and process improvement, fostering a productive environment while resolving conflicts effectively. Bilingual communicator dedicated to promoting loyalty and satisfaction among members.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CSR Supervisor
Teller Services LLC
08.2022 - Current
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to members issues.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Researched and corrected members concerns to promote company loyalty.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Examined tellers' reports of daily transactions for accuracy.
- Counted cash drawers and made bank deposits.
- Assisted members with banking needs and inquiries.
- Generated monthly reports.
- Created schedule for a group of eleven tellers.
Manager
Torres Enterprises Corp
01.2012 - 08.2022
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma -
Goshen High School
Goshen, IN05-2012
Skills
- Consumer banking
- Transaction processing
- Staff training and development
- Motivational techniques
- Cash auditing
- Customer engagement
- Cash handling and management
- Team oversight
- Cash control
- Employee coaching
- Audit examination
- Process improvement
- Bilingual
Certification
- CPR/AED Certified
Languages
Spanish
English
Timeline
CSR Supervisor
Teller Services LLC
08.2022 - Current
Manager
Torres Enterprises Corp
01.2012 - 08.2022
High School Diploma -
Goshen High School
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