Dayana Ann V M
Bangalore
Summary
Experienced IT professional with a strong background in systems engineering, specializing in Citrix environments and VMware Horizon technologies. Currently serving as a Senior Systems Engineer at Kyndryl, consistently demonstrating the ability to effectively manage and optimize complex IT infrastructures. Adept at leading technical teams, ensuring system reliability, and implementing innovative solutions. Seeking to leverage expertise and leadership skills to secure a Lead role within the Australian job market.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer
Kyndryl
09.2021 - Current
- Spearheaded design, deployment, and management of Citrix Virtual Apps and Desktops (CVAD) 7.33 environments,
ensuring high availability, security, and scalability for enterprise-wide application delivery.
Managed and optimized Citrix XenDesktop environments, including provisioning, updating, and maintaining virtual desktops
for end-users, resulting in a 90% increase in user productivity and satisfaction.
Implemented advanced Citrix policies, including resource allocation, load balancing, and session management, to optimize
performance and user experience across XenApp and XenDesktop deployments.
Conducted extensive troubleshooting and root cause analysis of Citrix-related issues, including session disconnects,
application latency, and profile corruption, reducing incident resolution time by 70%.
Managed Citrix ADM and ADC configurations to enhance network security and ensure reliable, high-performance application
delivery across multiple regions.
Led regular Citrix environment health checks, patch management, and upgrades, ensuring compliance with industry standards
and minimizing security risks.
Designed and implemented Citrix Gateway solutions to secure remote access, enhancing the security posture of the
organization and ensuring seamless user connectivity.
Provided expert-level support for complex Citrix issues, including cross-platform integration with VMware Horizon, ensuring
seamless operation of hybrid environments.
Managed RDSH farm refresh activities and coordinated with cross-functional teams to maintain consistent application
performance and availability.
Created and maintained comprehensive documentation for Citrix infrastructure, including configuration guides, troubleshooting
manuals, and best practices, facilitating knowledge transfer and operational efficiency - Collaborated with cross-functional teams to deliver innovative solutions for business needs.
Systems Engineer
IBM
02.2016 - 08.2021
- Overseen XenApp 6.5 and XenDesktop 7.x environment for 1000+ users, guaranteeing reliable and optimized application access while minimizing disruptions through proactive monitoring and maintenance.
- Configured and managed Citrix ADCs, including load balancing, SSL offloading, and VPN setup, optimizing network traffic and enhancing application accessibility.
- Performed regular capacity planning and performance tuning, which led to 80% reduction in resource consumption and improved user experience across organization.
- Executed strategic plans for upgrading Citrix environment, smoothly migrating from older versions to XenApp 6.5 and XenDesktop 7.x with minimal impact on end-user operations.
- Provided comprehensive training and support to IT staff and end-users on Citrix technologies, improving overall system usage and reducing the number of support requests.
- Coordinated with network and security teams to ensure Citrix environments adhered to organizational security policies and industry regulations.
Education
Bachelor of Technology (B.Tech) -
04.2014
Skills
- Citrix Technologies: Citrix Virtual Apps and Desktops, Citrix ADC, ADM
- Virtualization: VMware, XenServer
- Operating Systems: Windows Server
- Networking: VPN, DNS, DHCP, Load Balancing
- Scripting & Automation: PowerShell
- Other Tools: Active Directory, Group Policy
Certification
- Citrix Certified Associate Virtualisation
- Microsoft Certified: Azure Fundamentals
- Google Cloud Certified Associate Cloud Engineer
Projects and achievements
- Citrix Environment Optimization: Spearheaded a project to optimize Citrix Virtual Apps and Desktops environments, resulting in a 30% improvement in application load times and a 20% reduction in resource consumption.
- Disaster Recovery Implementation: Successfully led the implementation of a comprehensive disaster recovery plan for Citrix environments, ensuring minimal downtime and data loss, enhancing overall system resilience.
Awards
Service Excellence Award (2020)
Awarded by IBM Account Leadership Team
Timeline
Senior Systems Engineer - Kyndryl
09.2021 - Current
Systems Engineer - IBM
02.2016 - 08.2021
University of Kerala, India - Bachelor of Technology (B.Tech),
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