DAYANAND KUMAR
Samastipur,Bihar
Summary
Experienced professional with a strong background in technology-related roles. Proficient in network administration, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Center Engineer (Network Administrator)
Gaurang Infratech International LLP & Technosys Integrated Solutions Pvt. Ltd.
Jaipur
10.2023 - Current
- Configured and maintained routers, switches, wireless networks, and other network devices.
- Monitored system performance to ensure availability of all services and systems to authorized users.
- Provided technical support for local area networks, wide area networks and Internet connections.
- Conducted routine maintenance tasks such as patching cables, replacing defective components or reconfiguring equipment.
- Liaised with network team to configure, implement, and administer LAN and WAN components.
- Monitored system upgrades, patches and new configurations.
- Promoted continuous improvement for IT governance processes.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
- Provided troubleshooting and testing to support network.
- Worked closely with end users to solve problems related to hardware and software.
- Created detailed documentation of all configurations, processes and procedures related to the network environment.
Analyst
Mahindra Defense Systems Ltd.
Jaipur
10.2019 - 09.2023
- Configured and maintained routers, switches, wireless networks and other network devices.
- Monitored system performance to ensure availability of all services and systems to authorized users.
- Provided technical support for local area networks, wide area networks and Internet connections.
- Conducted routine maintenance tasks such as patching cables, replacing defective components or reconfiguring equipment.
- Monitored and managed smart city applications such as ITMS, VMS, and Dial-100.
- Coordinated with third-party providers on installation projects or service agreements.
- Maintained inventory records of all hardware components used in the network environment.
- Provided training sessions for end-users on how to use various software applications or hardware devices.
- Installed and supported hardware and software for desktops, servers, and printers.
- Worked closely with end users to solve problems related to hardware and software.
- Liaised with network team to configure, implement, and administer LAN and WAN components.
- Monitored system upgrades, patches and new configurations.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Promoted continuous improvement for IT governance processes.
IT Helpdesk Executive
ITCONS eSolution Pvt. Ltd. & Pratap Technocrates Pvt. Ltd.
Jaipur
08.2017 - 07.2019
- Provided technical support to customers and internal users on a variety of computer hardware, software, network and telecommunication systems.
- Troubleshot LAN and WAN connectivity issues with routers and switches.
- Troubleshot LAN and WAN connectivity issues with VSAT, and MPLS technology.
- Diagnosed system problems using appropriate diagnostic tools such as ping tests or traceroute commands.
- Resolved software-related issues by reinstalling programs or updating drivers.
- Trained junior engineers on the use of various NOC tools such as monitoring dashboards or ticketing systems.
- Engaged in advanced training and increased troubleshooting knowledge for resolution of highly complex customer issues.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Configured hardware devices and software settings to optimize network performance.
- Provided technical assistance to customers via phone and email.
Support Engineer
Trimax IT Infrastructure and Services Pvt. Ltd.
Barmer,Rajasthan
08.2014 - 08.2016
- Configured, maintained, and monitored network equipment such as routers, switches, and modems.
- Provided technical support to customers via phone, email, and onsite visits.
- Conducted troubleshooting on LAN and WAN networks to identify and resolve issues.
- Resolved customer complaints related to LAN and WAN connectivity issues.
- Maintained inventory records of all networking equipment deployed at client sites.
- Coordinated with vendors and service providers to ensure timely delivery and setup of network equipment and services.
Education
B.Tech - Information Technology
Punjab Technical University
Punjab, India06-2012
Class 12 -
St. Paul Sec. School
Samastipur,Bihar05-2008
Class 10 -
Holy Mission High School
Samastipur,Bihar05-2006
Skills
- Network Administration
- System Administration
- Troubleshooting skills
- Switching protocols
Certification
- CCNA (ID-CSCO14525775)
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Strengths
- Proficient in analyzing issues and developing practical solutions.
- Experience collaborating with diverse groups to achieve common goals.
- Ability to convey information clearly and effectively, both in writing and verbally.
- Capacity to adjust to new situations and challenges with ease.
- Meticulous approach to tasks and projects.
- Technical Proficiency.
Timeline
Data Center Engineer (Network Administrator)
Gaurang Infratech International LLP & Technosys Integrated Solutions Pvt. Ltd.
10.2023 - Current
Analyst
Mahindra Defense Systems Ltd.
10.2019 - 09.2023
IT Helpdesk Executive
ITCONS eSolution Pvt. Ltd. & Pratap Technocrates Pvt. Ltd.
08.2017 - 07.2019
Support Engineer
Trimax IT Infrastructure and Services Pvt. Ltd.
08.2014 - 08.2016
- CCNA (ID-CSCO14525775)
B.Tech - Information Technology
Punjab Technical University
Class 12 -
St. Paul Sec. School
Class 10 -
Holy Mission High School
Similar Profiles
HARSHIT JAINHARSHIT JAIN
CCTV Installation Technician at Technosys Integrated Solution Pvt.LtdCCTV Installation Technician at Technosys Integrated Solution Pvt.Ltd
Amol InamdarAmol Inamdar
Site Manager at Innovinc Aspire Infratech Solutions Pvt LtdSite Manager at Innovinc Aspire Infratech Solutions Pvt Ltd
NAGA DURGA SRINIVAS MNAGA DURGA SRINIVAS M
Asst. Manager - HR Operations at Xangars Infratech Solutions Pvt LtdAsst. Manager - HR Operations at Xangars Infratech Solutions Pvt Ltd