Dayanand L

Operations Specialist with 5+ years experience developing realistic solutions to assure satisfactory consumer and customer experiences. Committed to resolving problems and maintaining accurate metrics and reports.

• CRM Siebel and OBIEE for data analysis & reporting
• Oracle: GL Prod Application
• SSP Oracle Application
• Microsoft Office Suit

• On boarding the final customer by updating contract details in ORACLE with the help of sales team.
• Accepting the part quote in ORACLE, work on the price confirmation and create purchase order.
• Engaged in O2C, Fulfilling the customer requests for parts and invoicing through ORACLE.
• Investigating and resolving all shipping issues including short-shipment, damages, missing shipments and failed on installation.
• Provide Return Material Authorization details to the final customer.
• Create Credit or Debit invoices and Memo’s in case of financial discrepancies.
• Update the customer database through GLPROD for the smooth working Electronic Data Interchange.
• Responsible for handling the customer and maintaining a good relationship with the them.
• Coordinating with various teams and domain experts to provide the best possible solutions to the client.
• Responsible for quality checking and defect reporting to the client and management.
• Updating FAQs on frequently basis.
• Document all transactions on an everyday basis and collate metrics from various associates and prepare appropriate reports.
• Participate in process assessment and modification.