Summary
Overview
Work History
Education
Skills
Timeline
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Dayanara Solis

Kendallville

Summary

Dynamic manager with a proven track record at McDonald's, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction through effective training and conflict resolution. Skilled in relationship building and time management, fostering a collaborative culture that maximized performance and improved service delivery.

Overview

4
4
years of professional experience

Work History

Manager

McDonald's
08.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Busser

Don Chicos
08.2021 - 05.2022
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Trained new staff in bussing and cleaning procedures.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Offered product samples, answered questions and helped customers find items.
  • Engaged in suggestive selling and other sales techniques.
  • Monitored dining room and bar areas for signs of overcrowding.

Education

Bachelor Of Management And Organizational Studies - Organizational Leadership

Purdue Fort Wayne
Fort Wayne, IN

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Staff training and development
  • Staff management
  • Task delegation
  • Relationship building
  • Customer relationship management (CRM)
  • Active listening
  • Time management

Timeline

Manager

McDonald's
08.2022 - Current

Busser

Don Chicos
08.2021 - 05.2022

Bachelor Of Management And Organizational Studies - Organizational Leadership

Purdue Fort Wayne

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Dayanara Solis