Shubhdeep Gupta
Pune
Summary
Dynamic Technical Specialist with proven expertise at Avaya, enhancing contact center solutions through system optimization and troubleshooting. Proficient in Java and MySQL, I excel in log analysis and collaborative problem-solving, driving impactful results in system performance and client satisfaction. Passionate about leveraging technical skills to deliver innovative solutions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Specialist
Avaya India Pvt Ltd
07.2024 - Current
Contributed to the enhancement of Avaya Aura Experience Portal (AAEP) & Proactive outreach manager (POM) for contact center solutions. Performed system log analysis, troubleshooting, and optimization to ensure seamless operations and improve system performance.
Learned SNMP-based alarm monitoring and IVR call flow design, campaign management, SIP communication, application deployment and designed SQL queries for efficient data retrieval and database performance optimization.
Gained extensive experience in Linux command-line operations for system administration, network troubleshooting, and automation.
Collaborated with cross-functional teams and clients to identify and resolve technical challenges, ensuring timely delivery of effective solutions.
Education
Master of Computer Applications - Computer Science
UPES
Dehradun, India06-2024
Skills
- Proficient in Java, Python, MySQL
- Web Development: HTML, CSS
- Operating System: Linux (Shell Scripting)
- Networking: TCP/IP, Ethernet, Routes, switches & firewalls
- Telecommunications: SNMP MRCP & SIP Protocol
- System Analysis: Log Analysis, Troubleshooting, Analytical skills
Certification
- Linux Administration Certificate - Completed a Linux Administration Certification to gain practical expertise in Linux administration, including User and Group Management, Process Management, server configuration, shell scripting, and networking.
- Git & GitHub Certificate - Completed an introductory course on mastering Git commands, branching, GitHub for version control, collaboration
Timeline
Technical Specialist
Avaya India Pvt Ltd
07.2024 - Current
Master of Computer Applications - Computer Science
UPES
Similar Profiles
Sandeep MathurSandeep Mathur
Customer Service Operations Lead at Avaya India Pvt. Ltd.Customer Service Operations Lead at Avaya India Pvt. Ltd.
Kavita WanikarKavita Wanikar
HR Operations Senior Management Associate at Avaya India Pvt LtdHR Operations Senior Management Associate at Avaya India Pvt Ltd
Shruti NagareShruti Nagare
Scrum Master at Avaya India Pvt. LtdScrum Master at Avaya India Pvt. Ltd