Ashish Modi
Director
Mumbai
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
11
11
years of professional experience
Work History
Director
AAFT Online
Mumbai
04.2022 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
Director of Sales
WhiteHat Jr
Mumbai
12.2019 - 03.2022
- Driving revenue with >10% week on week growth across 3 regions viz
- India, US & UK
- Revenue generation 9 Crores - Indian region, 7 Cr - US Region & 4 Cr UK region on a monthly basis
- Supervised geographically strategic sales and marketing teams to leverage resources for optimized productivity
- Focused a team of 80 professionals (Sales managers & Team Leaders) on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning
- Recruiting Sales Managers and setting up business cohorts
- Overseeing day-to-day operations, sales call tracking, and input/output measurement by utilizing Salesforce, Salestrail and Salesken
- Leveraged multiregional talent for optimal productivity and coordination of team strengths and weaknesses, routinely exceeding quarterly and annual goals
- Play key role in market strategy planning along with the marketing head to allocate maximum funds in the region resulting in maintaining a thick pipeline of leads
- Ensuring a high percentage of customer retention & minimizing drop outs
- Continuous innovative techniques to ensure freshness in business processes
- Working on parallel revenue models of Renewal and Referral
Assistant Team Leader
Tech Mahindra
Mumbai
01.2019 - 12.2019
- Second in command to the team leader handling a team of 20 CRA's
- 360 degree support for the sales managers, troubleshooting bottlenecks
- Created staff schedules, approved requested time off, and updated reports.
customer service representatives, Customer Relation Advisor
Tech Mahindra
Mumbai
01.2013 - 12.2018
- Very Good
- Worked with, to handle escalated customer issues
- Conducted new-hire training regularly throughout fiscal year
- Graduation % 85 from OJT to live floor
- Developed process improvements and offered actionable solutions to correct recurring issues
- Part of in-bound call center for the UK Process
- Handling customer retention for various processes
- Developed new strategies for customer retention activities
- Met the daily targets of 40% upgradation whilst minimizing the cancellations to 30%
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Attended 40 sales calls daily catering to existing and new customers for business growth
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Surpassed sales goals through implementation of effective marketing strategies
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Accomplishments
Education
HSC -
Lords College
SSC - undefined
St. George High School
Timeline
Director
AAFT Online
04.2022 - Current
Director of Sales
WhiteHat Jr
12.2019 - 03.2022
Assistant Team Leader
Tech Mahindra
01.2019 - 12.2019
customer service representatives, Customer Relation Advisor
Tech Mahindra
01.2013 - 12.2018
HSC -
Lords College
SSC - undefined
St. George High School
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