Shubhra Saxena
Product Leader|Payments|Design Thinking
Summary
Over 15 years in payments and digital solutions, leading product strategy and solution design in BFSI domain. Drive constant innovation, leveraging financial partner strengths to co-create, improve product metrics and analytical problem-solving skills. Adept at transforming business requirements into technical specifications, collaborating with cross functional teams.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Director, Digital Solutions
Mastercard India
01.2021 - 11.2021
- Tokenization, securing card transactions, Building a safe and secure ecosystem for card transactions with tokenization solutions
- Leading workshops, customer engagements and implementation of solution with cross functional teams
- Actively engaged in regulatory discussions and forums representing network tokenization benefits
- Working towards increasing tap and pay, app-purchases use-cases, driven through digital wallets and banking apps.
Product Manager, Digital Solutions
Mastercard India
01.2019 - 01.2021
- Product management, strategy and innovation for push payments product Mastercard Send
- Driving 3X transactions by acquiring key merchants and banks to collaborate and co-create a cashless economy
- Driving cards usage for banks with instant real time payments for Mastercard cards, creating revenue streams and powering instant credit card payments, instant refunds and rebates with CRED,PayTM,CC Avenues,Razorpay, Cashfree, MakeMyTrip etc
Business Solution Architect, Project Manager
Finserve Technologies
Bengaluru
02.2017 - 01.2019
- Leading a team of developers, BA’s to successful implementation of neo-banking experience to banks in Jakarta and SriLanka
- Market research, visuals designs, solution architecture for Digital Bank apps with premier Banking clients in ASEAN countries
- Business process re-engineering, translation of business to technical specifications, critical role in project scoping and resource management
Senior Manager IT/Product Manager
VFS Global Services
Mumbai
09.2014 - 10.2016
- Led implementation of a global network of biometrics services and managed service delivery for 32 clients across 116 countries
- Pilot launched a unique KIOSK product which improved service TAT by 40% of customer wait time and reduced costs by 20%
- Awarded champion of the month for two consecutive years in 2015 and 2016
- Pre-sales of new-age digital product self-service KIOSK to UK Embassy in London, pilot launched in 15 countries
- Reduced customer complaints by 10% by improving overall aesthetics & ISO quality standards of biometric data collection counters
Senior Manager
Axis Bank
Mumbai
02.2013 - 09.2014
- Product Development
- Project lead for launch of new-age Axis Mobile app across iOS and Android platforms which increased digital payments by 10%
- State-of-the-art services like geo location, branch locators, customized rewards and campaigns increased Axis mobile app usage by 5%
- Led a pilot launch of tablet application for salesforce staff with the aim to reduce branch acquisition cost of customers.
Manager
DEUTSCHE BANK AG
Mumbai
08.2008 - 02.2013
- Reduced acquisition costs by 10% by increasing online penetration and with effective cross sell and reward programs
- Initiated online revenues that tripled in one year with the launch of Deutsche Bank payment gateway services across 4000 merchants
- Launched e-Broking services for online investments
- Lead innovations on Finacle platform (version 6) to incorporate features of higher versions like online RTGS transfers, standing instructions for funds transfers, virtual keypads, etc.
Assistant Manager
HDFC BANK
Mumbai
03.2007 - 08.2008
- IT (Data Warehouse)
- Key Achievements:
- Received appreciation letter from HDFC Bank IT Head - C N Ram for successful execution of an ambitious project “Four Digit Branch Code”
- Automated customer profitability reports with Oracle tool Reveleus -PL/SQL queries & saved data mining efforts of 2-3 days each month.
Education
ADVANCED CERTIFICATE PROGRAM -
S.P. Jain Institute of Management And Research
11.2010 - 01.2011
Master of Science - Computer Applications
ICFAI University
06.2004 - 06.2006
B.SC - Mathematics
St. Xaviers College
01.2001 - 06.2004
Skills
Production Innovation
undefinedTimeline
Director, Digital Solutions
Mastercard India
01.2021 - 11.2021
Product Manager, Digital Solutions
Mastercard India
01.2019 - 01.2021
Business Solution Architect, Project Manager
Finserve Technologies
02.2017 - 01.2019
Senior Manager IT/Product Manager
VFS Global Services
09.2014 - 10.2016
Senior Manager
Axis Bank
02.2013 - 09.2014
ADVANCED CERTIFICATE PROGRAM -
S.P. Jain Institute of Management And Research
11.2010 - 01.2011
Manager
DEUTSCHE BANK AG
08.2008 - 02.2013
Assistant Manager
HDFC BANK
03.2007 - 08.2008
Master of Science - Computer Applications
ICFAI University
06.2004 - 06.2006
B.SC - Mathematics
St. Xaviers College
01.2001 - 06.2004
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