Ddev Kaushick
Delhi
Summary
Detail-oriented professional with over 8 years of experience in operational management, compliance verification, and supporting accreditation processes. Demonstrated expertise in managing day-to-day operations, maintaining accurate documentation, and ensuring compliance with organizational standards. Skilled in data analysis, issue resolution, and cross-team collaboration to support high-quality standards and operational excellence. Proven ability to work independently and efficiently within tight deadlines to meet compliance and accreditation goals.
Overview
9
9
years of professional experience
Work History
Junior Executive Assistant
SourceFuse Technologies Pvt Ltd
01.2024 - Current
- Managed daily operational tasks related to business travel logistics, ensuring compliance with internal policies and regulations.
- Coordinated the documentation and reporting process, maintaining accurate records of travel arrangements, meetings, and other operational activities.
- Maintained confidential files and documents to uphold data protection and privacy standards.
- Organized international travel arrangements, including flights, accommodation, and itineraries for executives attending overseas meetings.
- Processed expense claims and invoices, maintaining accurate financial records for budget monitoring.
- Utilized SQL queries to analyze travel data, identify cost-saving opportunities, and generate reports for management.
- Assisted in the coordination and planning of corporate events, ensuring all logistics were handled efficiently.
- Prepared presentation materials, including slideshows and handouts, for board meetings and corporate events.
Consular Officer
British High Commission
01.2022 - 01.2023
- Managed consular casework, ensuring compliance with consular guidelines and providing support for British nationals and their families.
- Worked with internal and external partners to ensure efficient and compliant service delivery.
- Coordinated and documented outreach initiatives, ensuring data accuracy and timely reporting of activities. Utilized SQL queries to analyze data to generate reports for management.
- Identified and addressed operational issues, escalating them when necessary to maintain service quality and compliance.
- Provide resilience and support for colleagues elsewhere in India and in the wider MENASA region (Middle East, North Africa and South Asia)
- Active involvement in the formulation and promotion of prevention initiatives, including the use of social media communication campaigns
- Plan and attend meetings, receptions and outreach visits to promote our services and develop contacts to enhance our effectiveness with good communication skills.
- Managing Country Regional Director’s (CRD) travel(Domestic and International) and hotel on priority.
- Building good relationships with external stakeholders, especially with local police authorities, and key government offices.
Service Advisor
British Airways
11.2017 - 12.2021
- Provided high-level service to frequent flyers, ensuring compliance with the airline's policies and standards for customer service.
- Supported operational tasks by preparing performance reports and sharing feedback with the team to enhance service quality.
- Assisted in tracking and verifying performance metrics, ensuring compliance with internal operational guidelines.
- Resolved issues related to customer service discrepancies and escalated unresolved matters to senior management.
- Strong written and verbal communication skills, customer service or help desk experience, and willingness to work in flexible shifts.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Immediately escalated incidents to remain compliant with company's standard procedures and processes.
Visa Assistant
American Embassy
09.2015 - 09.2016
- Assisted in processing visa applications, verifying that all data and documentation met compliance standards.
- Managed data entry and ensured accurate documentation of visa applications, including submission of completed forms to the appropriate officers.
- Monitored the accuracy of visa verification processes, promptly identifying non-compliance issues and taking corrective actions.
- Supported data analysis for reporting purposes and provided timely updates to consular officers on compliance matters.
Returns Liaison Administrative Assistant
British High Commission
03.2015 - 09.2015
- To support the Returns Liaison Office in the return of undocumented illegal migrants from the UK to India.
- Receiving and quality checking and completing all Emergency travel Document (ETD) applications, logging them on the database and sending the same ETD application to the Indian High Commission in London.
- Have worked on two projects to make the process of Illegal Immigration smooth and save the cost involved on the interview.
- Successfully managed regional meetings in India and South Asia, ensuring seamless operations through meticulous planning and execution of logistics within the given budget.
Process Associate
Genpact
11.2009 - 03.2012
- Conducted data analysis and verification for risk assessments, ensuring compliance with client data submission standards.
- Managed submission reviews, ensuring completeness and adherence to data verification protocols.
- Collaborated with the client to resolve discrepancies in data submissions, ensuring compliance with Service Level Agreements (SLAs).
- Assisted with reporting and documentation, preparing quarterly, annual, and audited reports for external clients.
Education
MBA(Finance) -
Sikkim Manipal University
01.2012
B. Com. (Pass) -
School of Open Learning (Correspondence), Delhi University
01.2009
Class 12(CBSE) -
Lions Public School
01.2006
Class 10(CBSE) -
Guru Angad Public School
01.2004
Skills
- Operational Support & Process Management
- Compliance & Accreditation
- Data Verification & Reporting
- Documentation & Record Management
- Cross-functional Team Collaboration
- Quality Assurance & Standards Maintenance
- MS Office & Data Tools Proficiency
- Excellent Written & Verbal Communication
- Travel arrangements
- Event planning
- Basic SQL
- Document preparation
Languages
English
Hindi
Contact
Delhi, 110052
Timeline
Junior Executive Assistant
SourceFuse Technologies Pvt Ltd
01.2024 - Current
Consular Officer
British High Commission
01.2022 - 01.2023
Service Advisor
British Airways
11.2017 - 12.2021
Visa Assistant
American Embassy
09.2015 - 09.2016
Returns Liaison Administrative Assistant
British High Commission
03.2015 - 09.2015
Process Associate
Genpact
11.2009 - 03.2012
B. Com. (Pass) -
School of Open Learning (Correspondence), Delhi University
Class 12(CBSE) -
Lions Public School
Class 10(CBSE) -
Guru Angad Public School
MBA(Finance) -
Sikkim Manipal University
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