Experienced and versatile manager with a strong business and technical skill set for managing large-scale delivery projects across various platforms and technologies. Skilled in service level performance, operations, user support, client relationship management, and more. Technically proficient IT professional with expertise in system administration, systems/network architecture, installation, troubleshooting, and strategic support. Adept at providing effective business solutions to drive revenue through technology. Experienced in project management office development, tendering processes, and communication between people and technology. Competencies include need assessment, business process understanding, requirement mapping, procedure development, training, and project execution/documentation. Skilled in driving process excellence initiatives, developing Business Continuity Plans, Procedures, and Service Standards to add value for customers. Strong commitment to achieving objectives and a track record of professional achievements. Detail-oriented problem solver with excellent communication skills for gathering user requirements and customizing database solutions.
Project and Service Delivery Management