SUJIN SABU ABRAHAM

Work History

Purolator Shipping Inc

London, ON

09.2023 - Current

Working on various programs on computer.
Established resolution of problem shipments, returns.
Dealing with customers/contact centers via phone.
Scanning/sorting/moving freight in and around department with 100% accuracy.
Assisting retail staff and other clerical staff when required.
Processing damages, and completion of documents.
Tracing shipments for customers.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols
Checked packages and merchandise for damage and notified vendors
Worked safely around moving machinery
Performed inventory control, such as counting, and stocking merchandise
Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Euro Mechanical LLC

ABU DHABI, UNITED ARAB EMIRATES

11.2021 - 08.2023

Packing Shipping: Prepared orders for shipment by picking, packing, and labeling products
Ensure that orders are complete and accurate before shipping
Receiving and Inspection: Received incoming shipments, verify their accuracy, and inspect them for damages or defects
Inventory Management: Maintained accurate inventory records
Organized and categorized products for easy access and efficient storage.
Consistently lifted materials weighing as much as 70 pounds
Cleaned and maintained warehouse in compliance with OSHA safety standards
Assembled orders and packed items for shipment, conveying orders to shipping personnel
Confirmed accuracy, quality and quantity of materials received and listed on BOL
Recorded daily incoming delivery information and obtained vendor signature on delivery tickets
Checked packages and merchandise for damage and notified vendors
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked

Adyard Abu Dhabi LLC, Abu Dhabi

ABU DHABI, UNITED ARAB EMIRATES

10.2018 - 10.2021

Sales & Upselling: Strong passion for innovation and driving business growth
Identify potential sales opportunities during customer interactions
Order Processing: Assist customers with placing orders, tracking shipments, and managing returns.
Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 99% of issues
Computed total costs and profit requirements for customer sales to provide accurate pricing.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Worked with cross-functional teams to facilitate swift resolution of escalated issues.
Built client list and strengthened customer relationships through consistent communication via phone and internet.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.