Dean Romprey
New Haven
Summary
Adaptable professional with experience in technical support and customer interactions. Known for accuracy in transaction processing and adept conflict resolution, ready to contribute to enhanced operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Driver
Uber
Fort Wayne
2022.07 - Current
- Navigated urban environments to ensure timely passenger pickups and drop-offs.
- Communicated effectively with passengers to enhance their ride experience.
- Resolved passenger concerns promptly to maintain high service standards.
Bank Teller
Flagstar Bank
Fort Wayne
2021.01 - 2022.04
- Processed customer transactions accurately and efficiently.
- Balanced cash drawer daily to ensure accuracy.
- Handled customer complaints with professionalism and care.
- Assisted customers with account inquiries and service requests.
IT Clerk
US Census Bureau
Fort Wayne
2020.06 - 2020.11
- Assisted in maintaining computer hardware and software inventory.
- Troubleshot technical issues for staff across multiple departments.
- Created user accounts for employees with appropriate access rights.
- Provided technical support for software and hardware issues.
Education
BA/MDiv - Divinty
Kairos University
Sioux Falls, SDSkills
- Effective communication
- Customer service
- Conflict resolution
- Technical support
- Time management
- Team collaboration
Timeline
Driver
Uber
2022.07 - Current
Bank Teller
Flagstar Bank
2021.01 - 2022.04
IT Clerk
US Census Bureau
2020.06 - 2020.11
BA/MDiv - Divinty
Kairos University