Deandra Thomas
Indianapolis
Summary
Highly developed communication, training, problem solving and decision making skills Skilled at working independently with minimal supervision Excellent interpersonal skills to build productive working relationships with both internal and external customers proficient in microsoft Excel exceptionally strong analytical skills Front end data entry claims ajudication Scheduling Client appointments
Overview
18
18
years of professional experience
Work History
Business Consultant Sr.
Elevance Health
09.2020 - Current
- Company Overview: Anthem Inc.
- Serves as the liaison between business and IT departments
- Analyze complex end user need to determine optimal means of meeting those needs.
- Develop project plans and identifies and coordinates resources
- Train lower level associates
- Provide guidance to lower level associates
- Participate in project work
- Anthem Inc.
Business/Benefit Analyst Consultant
WellPoint
08.2014 - 09.2020
- Company Overview: Anthem Inc.
- Serves as the liaison between business and IT departments
- Analyze complex end user need to determine optimal means of meeting those needs.
- Develop project plans and identifies and coordinates resources
- Train lower level associates
- Provide guidance to lower level associates
- Prepared job aides and various training documents for the team
- Anthem Inc.
Operations Expert National accounts
WellPoint
10.2009 - 08.2014
- Company Overview: Anthem Inc.
- Monitored Daily Reports to insure performance guarantees were met for our Insured
- Trained new associates as well as assisted in training an offshore outsourcing company in the Philippines
- Analyzed High dollar reports and claim review
- Handled irate callers
- Prepared documentation for the Medical Review staff to Review
- Approved unit work request set up by the customer service representatives
- Assisted in interviews and hiring for internal and external candidates
- Effectively engaged in Problem solving
- Provided technical and customer service skills training to team
- Performed audits for customer service and for account service representatives
- Anthem Inc.
Insurance Account Services Representative
WellPoint
04.2009 - 10.2009
- Company Overview: Anthem Inc.
- Interpreted plan benefit design in order to resolve complex account issues
- Effectively responded to account inquiries with accuracy and in a timely manner
- Proficient in all areas of customer service and able to work with minimal supervision
- Motivated team members in order to maintain and exceed our unit goals
- Anthem Inc.
Customer Service Representative I, II, III
WellPoint
04.2007 - 04.2009
- Company Overview: Anthem Inc.
- Provided Outstanding Customer Service for National Accounts
- Provided accurate Insurance benefit quotes to national providers with no benefit misquotes my entire time as a customer service advocate
- Responsible for resolution of complex claims inquiries
- Provided written correspondence in response to customer inquiries
- Completed research and interpreted policies in response to customer inquires
- Anthem Inc.
Education
MBA - Business Administration/Healthcare
Indiana Wesleyan University
Marion, IN10-2021
Associate Degree - Business Administration
Indiana Wesleyan University
Bachlors Degree - Human Services
Indiana Wesleyan University
Graduate -
Arsenal Technical High School
Skills
- Outlook
- MS Word
- MS Excel
- Salesforce
- Schedule Mate
- Reflections
- Data analysis
- Project management
- Jira Business
- Business process improvement
- Regulatory compliance
- Customer relationship management
- Change management
- Team building
- Employee training
- Problem solving
- Effective communication
- Requirements gathering
- Client presentations
- Training and mentoring
- Risk auditing
- Performance improvement
Phone Numbers
317-982-1313, 317-982-1313
Summary Of Qualifications And Skills
- Highly developed communication, training, problem solving and decision making skills
- Skilled at working independently with minimal supervision
- Excellent interpersonal skills to build productive working relationships with both internal and external customers
- Proficient in Microsoft Excel
- Exceptionally strong analytical skills
- Front end data entry
- Claims adjudication
- Scheduling client appointments
Timeline
Business Consultant Sr.
Elevance Health
09.2020 - Current
Business/Benefit Analyst Consultant
WellPoint
08.2014 - 09.2020
Operations Expert National accounts
WellPoint
10.2009 - 08.2014
Insurance Account Services Representative
WellPoint
04.2009 - 10.2009
Customer Service Representative I, II, III
WellPoint
04.2007 - 04.2009
MBA - Business Administration/Healthcare
Indiana Wesleyan University
Associate Degree - Business Administration
Indiana Wesleyan University
Bachlors Degree - Human Services
Indiana Wesleyan University
Graduate -
Arsenal Technical High School