Deanna Douglas-Moore
Fort Wayne
Summary
Accomplished Supportive Living Manager with a proven track record at Benchmark Human Services, excelling in team leadership and client support. Demonstrated ability to enhance staff training, improve client care quality, and ensure compliance with healthcare regulations. Skilled in behavior redirection and collecting vital signs, significantly contributing to organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supportive Living Manager
Benchmark Human Services
11.2021 - Current
- Supervise, train, and provide guidance to the staff in accordance state, and federal policies.
- Participate in direct services for each client as needed
- Complete daily, weekly, monthly, and yearly documentation as required by state, and federal regulations.
- Communicate with families, case managers, behavior consultants, health care personnel, schools, and employers of clients.
- Implement training programs
- Ensure proper medication/treatments administration and assists meeting the clients healthcare needs
- Implement required training protocol for new and existing staff
Direct Support Professional
Benchmark Human Services
03.2021 - 11.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Certified Nursing Assistant
Lutheran Life Villages - Village at Anthony Boulevard
06.2017 - 03.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Education
High School Diploma -
The American Academy
Online 12-2020
Skills
- Customer service
- First aid and safety
- Reliable team player
- Team leadership
- Behavior redirection
- Collecting vital signs
- Time management
- Client support
Certification
- CPR/AED Certification
- First Aid Certification
- [State] Driver's License
Timeline
Supportive Living Manager
Benchmark Human Services
11.2021 - Current
Direct Support Professional
Benchmark Human Services
03.2021 - 11.2021
Certified Nursing Assistant
Lutheran Life Villages - Village at Anthony Boulevard
06.2017 - 03.2021
- CPR/AED Certification
- First Aid Certification
- [State] Driver's License
High School Diploma -
The American Academy
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